Contact Prehab Support

by Unhappy_user_22

I was guided to The (P)rehab Guys by several medical professionals to rehab a knee injury. I first attempted to subscribe using the website as I spend more time on a computer than on a device. All the attempts to register failed as it would not put membership into the cart. I ended up going to my iPad to download the app and register. That worked but I could still not log into the website using the credentials I created. So there is no control over your account on the (P)rehab website if you are forced to subscribe using the app because the website wasn’t working right…fail.

The app does not support accessing the video library and since the website doesn’t recognize the app credentials, I cannot access it there either (from the customer service, the 3000+ exercise library which is advertised to be included in the app is actually a separate subscription that you have to buy in addition to the app…another $200/year).

Also the app doesn’t support landscape mode so if you are using an iPad or tablet, you will need to prop it up on something or hold it in your hands while trying to perform the exercises. That seems like a simple app developer issue that they do not seem to care to address. I’m disappointed that these minor issues create such a negative user experience (apparently there is an update to allow landscape mode but as of 7/7/23 it still doesn’t).

by Zimmathy

So hear me out the idea for this app is really great however the execution is really poor. There’s a ton of bugs and it doesn’t quite let you go through things like how many reps you did it automatically cycles to the next workout before it’s supposed to and there’s other little things that don’t really make it so user-friendly in addition the interface could be grossly modified. The principle of the app is great and I love that. However, whoever the designers are need to be told of some of the glitches and bugs that are present. I’ve had to uninstall and reinstall this app due to it constantly glitching. so please improve the user interface user experience and don’t automatically switch between one out and the next in a sequence that doesn’t make sense for example, if I’m supposed to do 15 sets for five seconds, it automatically will switch to the next workout in five seconds which leaves no time for example to do those 15 sets sorry I mean reps anyway anyways overall the idea is great. Just improve the bugs and I’ll be able to update the rating after.

by Sarah56784

I’m a mother who experienced some long-lasting hip/groin/SI complications post birth. PT was very helpful but hard to fit into my schedule (and to align with theirs!) and it didn’t feel like an exercise program that I could maintain. I was just given exercise after exercise without putting them together into a cohesive program.

I like this app because I can follow a track and have programs to “graduate” into as I progress. I also love that the rehab/prehab workouts are 20-30 minutes. That’s all the time I can devote to this with a full time job and a toddler.

I have one minor tweak I would like to see. I love using the timer feature - I program 10 seconds between moves - but I wish there was a way to program a few seconds between sides of one lateral move. I lose seconds or have to restart the move timer when the exercise requires you to completely switch sides. But this is just a minor irritation.

Finally, I only gave 4 stars because this is a bit expensive for me. I wish there was an option to get a discount if I purchased multiple months at once. So far I have continued to pay because I enjoy these work outs and I am feeling better, but I don’t think this will fit into my budget for the long run.