Meriwest Credit Union Reviews

by Cmptrs12345

Why did they need to do this? The old one was fine. Somebody must have needed to justify their job by coming up with the new app idea. My complaints are the same as others about format not fitting screen , having to do multiple steps to pay bills where before it was seemless and now a couple of my bills need over a week to schedule when before I only needed 2 days to schedule on time.
Also, I had a problem with mobile deposit and it took a week and 3 calls before they told me it was straightened out (we’ll see next time I make a deposit), they told me they would call and confirm when problem was resolved. Nope! No call , I have to call back and go through the verification hassle twice.
I’m convinced that the only reason they did this was that they’re gonna be saving money on their end somehow. Why else mess up a functional app??

by Haydenzone

This was an absolutely awful update that made MeriwestCreditUnion even harder to use. They also dropped all our reoccurring payments that were set up so I had to figure out how to set it up again. Then account validation was broken so I couldn’t get it set up. Customer service was a pain. I’m so over this company. I’ll be taking my business to a company who cares about the customer experience.

by Lisa_inSF

Very nice people, but it doesn't make up for the fact that the technology is trapped in the 80s. It's literally impossible to do anything here and their solution is you should drive to the bank and do it in person. Even if in my case, the primary on the account lives 3000 miles away in Florida. run, don't walk, to another bank.

by Jenaanne123

Newest update removes the ability to check your account balance from MeriwestCreditUnion which is the ONLY reason I have it downloaded. You have to log into MeriwestCreditUnion , then go to the website, log in through there, verify your identity over the phone, THEN you can see how much money you have in the account. App is completely useless now, will be deleting and likely leaving Meriwest soon to a company caught up in the 21st century.

by Natesfsu

So they ask for my PW I give it to them.
I have checked and re checked it’s the right one I’ve been using for months now. Nope, locked me out.

Now on hold for about just over an hour now.

WHAT A DISASTER!!!

by Babyberto3

Useless bank. Call the number they say to call for help getting into the stupid new app, only to be transferred after waiting an hour.

by Yesacas

If you are going unleash something as new and improved at least make sure it in the least does what its predecessor does! Buggy as heck and still cannot use it.

by Fiddling Hiker

After going thru the sign in process, Meriwest says it must verify the account via phone. On the automated call, they ask you to press one to verify the account. I press 1 and nothing happens then they hang up. I cannot access my account and the help line cannot help.

by Eeksthalocc

Absolutely horrible “upgrade”
User experience is way worse than the old app. Looks awful. And lost all my billpay accounts. And have to redo everything and it wont work. Takes 5 min for each just to get a failure response.

by Ashtonsmashton

There's no longer any reason to use MeriwestCreditUnion. If it wasn't <50mb I'd uninstall it outright. New app removed key useful features such as Quick Balance, and is fraught with bugs making logging in less convenient than using a conventional web brpwser to view my online banking. Disappointing.

by NicknameforNS

The new app doesn’t format properly on my iPhone so tried from my laptop. Have to take an extra step to chose which account to pay from. When you go to click on that drop down menu, it takes me back to the top of the page. Hope they get the glitches out soon.

by Jim Guitarr

January 2024 was the last time I was able to process checks without issue with Meriwest Mobile Deposit. Starting February some checks, when scanned, return an error message. Since then I have spent countless hours on the phone with support, memorized the hold melody, and can recite the hold message by heart, and yet all the support was able to provide is an advice to go to the branch to process these checks.

by Mjm.00

Your account has been locked due to multiple invalid login attempts. To unlock your account, contact us at 877-637-4937. Update: Developer refuses to fix app

There’s no way to get them to stop sending spam.

by M-Triple-M

2/2023 new app overhaul is a mess. Viewing transactions 85% of screen is a bunch of letters and numbers that are of no use to a customer. No one could utilize such a long string of digits so why display it at all? Come up with an abbreviated reference or hide it completely. I miss the previous design. It felt useful, I mean I never thought "this is a mess" I don't remember it except I wasn't bothered by it. This new design is functionally inferior. That was my immediate reaction.

by Isbell123

Needed to use the website with telephone help. The website does not offer where I can find Equity Ioan interest rates!

by Esark33

A bit of added functionality in the new app but also cluttered. Account History visual hierarchy is a mess. Difficult to scan and parse at-a-glance.

“Open New” shouldn’t take prime nav bar real estate. How often do you open new accounts/loans? Move it inside the More menu.

Overall I miss the readability of the old app and the easy “Transfer” between internal accounts vs. the mess that is “Move Money”. Also would prefer “Deposit” to “Check Deposit” but whatever.

The ability to send secure messages from within MeriwestCreditUnion is a nice touch though.

by Hooksin

I enjoy MeriwestCreditUnion, because anything you need to do at the bank. You could do it on this application and for that I am very grateful because I am always on the move.

by Coastal_Me

Love the new app! Receipts is such a great addition to MeriwestCreditUnion as well as very clean design

by Jcastil14

App has been working fine can’t wait for all the updates to be completed.

by GPSahib

I like the convenience of being able to deposit checks from home. The system works reasonably well. Thanks.

by Axl023

Finally! Getting with the times! Excellent makeover of MeriwestCreditUnion with plenty of useful extras! Way to go guys and gals! Great job!

by Rinthecutie

Easy to use and new design is decent.

by Neokiking

You are the best!!!!