Contact Thrift Savings Plan Support
Company Name: Federal Retirement Thrift Investment Board
About: Access and manage your Thrift Savings Plan (TSP) all in one place.
The official
TSP Mobile app is available to all TSP participants.
Thrift Savings Plan Customer Service 👿🤬😡😠💢😤
Listed below are our top recommendations on how to get in contact with Thrift Savings Plan. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Thrift Savings Plan. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit Thrift Savings Plan Website
Privacy Policy: https://www.tsp.gov/privacy-policy/
Developer: Federal Retirement Thrift Investment Board
Read 10 Customer Service Reviews 😭😔💔
Can't receive the set-up code TSP shows they sent. Three times.
I lost a check in 2009,but I found it in some Fidelity papers. What can we do about it. Thanks,Dave
For over 6 months, Since June 2022, I have been working with the TSP Thrift line personnel to resolve login issues with my account and to date I still cannot login for my account. Every time I call, they'll bonce me around and once you get them to admit they can't do anything for you and say they'll send your case up for someone to contact you. So far, nothing and no one at the thrift-line, in over six (6) months have been able to help at any level. When I call and ask to talk to a supervisor, tech support, or operations personnel I'm told that they say they'll connect you with the correct department and transfer you back to the start of the que. Was told for the 20th time that the case will be sent to the operations team or some other department and someone will get back to me. I'm still waiting for someone to get back to me from August. And apparently, there is no one above the "supervisor" that you can speak to when you call and there is no way to get in contact of the operations team. Do they even exist?
I requested a general purpose loan back on August 26, 2022. I received an email from TSP saying a check would be sent out by August 30th. Well it's November 15th, I still don't have my money, and payments on this loan are already being deducted from my paycheck. I have been calling TSP almost every day, and they cannot provide a concrete answer. Every time I call they tell me that their "Operations Dept" is working on it. This is ridiculous! Totally unacceptable! I have requested to speak to someone directly in the operations dept or in the accounting dept, but they say those departments do not have a direct line. BS! Anybody else out there having issues with TSP? please report it.
I applied for a general purpose loan on 10/6 and have been getting the run around since. I have been told the check was mailed on 10/11. It has never in all my years of getting a loan it has taken this long. I've told there's a back log. Why is the web site not saying there's a backlog. This is so unacceptable.
Thrift savings login consistently fails to allow me to login. Passwords are not being saved. Requires a password reset every time I try to login. Please fix this new terrible update to Thrift Savings.
please help, been 5 weeks, get ex-wife off plan. many hours and no one know who does this, I have sent my divorce decree to TSP court order center and they receive them, i have talked to everyone possible??
Disappointing
by Dougsv
In able to log in
Poor design. Expensive app worth nothing! Whoever contracted this should be fired
by Outastate
Sad attempt at an electronic system to manage life savings. I agree the requirement for 8 character favorites is counter productive. The fluff advertising of the “benefits” of the system that comes up first is distracting and unnecessary. Dump it and send the 2 people who want that fluff to an external website. I want to see the same information on the previous tsp (distribution/share costs/amounts/when) but it’s difficult if not impossible. I want access to my account when overseas without using phone services (text/phone) or app that’s non functional. My beneficiaries have disappeared although the confirmed paper version was complete. I wonder where the $ for development of this app came from and who administered the contract. Scary to think the US Government has such a dismal management system and dismal contract over site! I don’t trust it after seeing this app.
There should be a $ penalty in the contract for poor performance and lack of functionality. Same for whomever designed and administered the contract. I fear how this will be maintained over time…and how much of the waste will cost us as investors.
Pathetic
by XxRetired
This new website and app are a poor replacement for the previous system. Currently it’s not possible to change or cancel a current distribution online, one has to call the help line to request a change (currently wait times are typically 60 min or more), and then the transaction is done manually by someone else and takes 7-10 business days to be implemented. Previous system took 1 day. I received a June and July distribution I didn’t want. What kind of financial management is this? This option should have been tested and available when the system went online. And there is no explanation of this process for users, I wasted a lot of time searching for this option.
The website has all sorts of unnecessary fluff. It should service its existing users first, not advertise what’s possible. I want a simple table of balances and % in each fund. Option to view Table of current and past fund prices & fund performance.
The TSP made a poor choice in this new system. My experience with the transition, and the new layouts, have pretty much destroyed my confidence in the TSP built up over 45 years of participation.
Have a Problem with Thrift Savings Plan? Report Issue
Why should I report an Issue with Thrift Savings Plan?
- Pulling issues faced by users like you is a good way to draw attention of Thrift Savings Plan to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Thrift Savings Plan customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Thrift Savings Plan.
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