Contact Stairs Support
Published by Groundfloor Finance Inc. on 2023-09-13 About: Stairs combines the easy access of savings with the real returns of investing
– we call it “Savesting.”
With Stairs, you can earn much higher
interest than traditional savings accounts.
How to Contact Stairs Customer Service/Support
Listed below are our top recommendations on how to get in contact with Stairs: Savings App. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Stairs: Savings App. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Groundfloor Finance Inc.
100% Contact Match
Developer: Groundfloor Finance, Inc
E-Mail: [email protected]
Website: Visit Stairs Website
Reported Issues: 3 Comments
By Captain GareBo
Money Gone?-App is Stuck
I set up the app and linked my bank account and transferred money. For a few days all was good. But now, the app keeps telling me to link my bank account, which makes me wonder if my money is gone. I can’t get past the screen. I deleted the app and reinstalled, but nothing. The app says you can get your money out anytime, but that’s not true in my case. Lastly, and less important, is there are no instructions about how to “round up” for increased savings. It would be nice to know how to use the app to its fullest. To everyone, you better wait on this app until they get this stuff figured out.
By Cubandahl
Horrible
I have created an account 4 times in 2 weeks using the same exact credentials. Everytime I log out my account disappears z, when I attempt to login it tells me my password is incorrect and I know it’s correct then I attempt forgot password then I get authentication error so I create an account using the same exact email and it allows me. Customer service stopped responding to my emails…I can never get thru to anyone when I call. Just horrible
By SDSunshine94
App is not reliable and lots of issues
I have been using the app for over 6 months now. Initially loved the concept of being able to make a good percentage rate of interest on liquid funds. It has not been smooth sailing however, had difficulties setting up my account and still not able to get the full 6% I had hoped for. After several weeks of back and forth with the initial set up with Groundfloor, they were not able to rectify the issues with Plaid and my bank account so I had to settle with the 5%. Recently there have been lots of issues with Stairs being down & not being able to enable any transactions, we received an email that the problems had been fixed however I recently tried making 2 withdrawals last week which showed that the the transaction had been accepted successfully on the app however the transaction history never updated in the app, nor did I receive the funds in my account. It’s now a week later. Be very careful putting any money in here that you might need immediate access to because the app does not consistently work reliably.
Have a Problem with Stairs: Savings App? Report Issue
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Why should I report an Issue with Stairs: Savings App?
- Pulling issues faced by users like you is a good way to draw attention of Stairs: Savings App to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Stairs: Savings App customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Stairs: Savings App.
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