Primavera Sound Status

Last Updated on 2024-05-21 by Primavera Sound, S.L.

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Common Primavera Sound Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Primavera Sound app on iOS and Android devices. Solve all Primavera Sound app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Primavera Sound iPhone Issues and Solutions

Primavera Sound iOS app crashes, not working, errors
Primavera Sound iOS app network issues
Primavera Sound on iOS has black/white screen

Primavera Sound Android App Issues and Solutions

Primavera Sound has errors/crashing/not working
Primavera Sound server network connectivity issues
Primavera Sound has black screen

Primavera Sound iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Primavera Sound app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Primavera Sound app crashes or not working on Iphone (iOS):

Close and restart the Primavera Sound app on iPhone
Update Primavera Sound app to the Latest Version for iOS
Uninstall and reinstall Primavera Sound iPhone app
Update your iPhone to the latest iOS version

Fix Primavera Sound on iPhone unable to connect to server/internet connection issues::

To resolve Primavera Sound network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Primavera Sound black/white screen (blank screen) on iPhone:

Follow the Primavera Sound iOS app troubleshooting guide Here →

Primavera Sound Android App Issues and Solutions

Fix Primavera Sound not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Primavera Sound app issues:

Force Stop the Primavera Sound App
1. On android, goto "Settings" » click Primavera Sound app. » click "Force Stop".

Update Primavera Sound to the latest version on PlayStore

Clear Primavera Sound App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Primavera Sound app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Primavera Sound.

Fix Primavera Sound unable to contact server/ Primavera Sound internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Primavera Sound » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Primavera Sound » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Primavera Sound on android.

Solve Primavera Sound black/white screens issue on Android:

Follow the Primavera Sound android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Primavera Sound, S.L., developers of Primavera Sound.

About this app

Find all the information about artists, concerts and schedules, create your own personalised minute-by-minute route and use the alarm system to optimise your time and avoid missing any of your favourite bands. Primavera Sound official application for mobile devices with information about the festival and other events organised by Primavera Sound all year round. Find out before anyone else and at all moments all the news and any last-minute changes thanks to the “push” service. Listen to the music of the artists playing at the festival on Apple Music. Stay tuned for surprises! Available for download free in English, Spanish and Catalan.