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Company Name: Optimax Investments
About: Finding the perfect pair of glasses or contacts is now even easier with our
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GlassesUSA com Customer Service 💢
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Developer: GlassesUSA.com
6 Most reported problems 😔💔
do you add tint to lenses ? I light tint. Not sunglasses or transitions. Tint for indoors>. call 484 772 8952 or email.
i will never recommend this company. i need my order number and my refund . this is outright theft . calling my bank .
I wish to buy 2 pair of identical glasses for reading. Frame is Adidas SP 5013, brown; price is $42.60 You have the reading prescription from my previous orders Please note the prism requirement It is my understanding that this order is being placed using BOGOFREE and I will receive 2 pair for the price of one. This is an amazing offer and I thank you for making it possible. Please use the same information regarding size, etc. and credit card ending with "5978" If there is a misunderstanding, please contact me at 1 239 227 4813 or bobgriffithvet@redacted Please send email that you are accepting this order.
DO NOT BUY
by Mara1120
I had an extremely frustrating experience with this company and would strongly advise against ordering from them. I paid for my contacts, only to be informed later that my prescription doesn't allow me to use the specific brand I chose. When I requested a refund or exchange, I was flatly denied. They sent me an email with a link to pay extra for an exchange, but when I clicked on it, the link required me to pay full price with no discount. I've called multiple times for assistance, but no one has answered, and I still haven’t received a refund or credit to switch brands. DO NOT order from this company! The lack of customer service and deceptive practices are outrageous.
Equivalent to buy glasses from a thrift store
by Jenniferparrish
Bought two pairs of glasses, with the warranty. They sent me used glasses, the arms were hyperextended and there were scratches on the lenses. I returned the glasses, checked the tracking number that it was received, no refund. It’s impossible to get anyone from customer service to reply to emails. The 1800 number is just a loop of recordings that takes you back to the website. The live chat is a robot, and sometimes there’s not a even a keyboard for you to type in anything. You have to choose the options they give you. I had to dispute with my bank to try and get to get my money back. Honestly, Temu has better customer service.
Waste of Time
by No Lucky Lass Here
Heads up. There’s absolutely nothing you can do to order prescriptions eyeglasses from this company. I tried the website and it didn’t work. Then I downloaded their app, still nothing. Finally I called and got a great customer service agent. I sent him my script and he placed the order with great discounts and expedited delivery. Nope. 2 days later I received an email saying they needed my script to start the order. Blah blah blah, now I wait 10 days for a refund. I have ZERO idea how they rated over 4 stars. Lesson……. read the reviews with the high rating. I feel sorry for the employees. You can tell that they know they can’t help. Just awful!!!
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