It includes a detailed chat screen, pre-written responses, comprehensive lead info screen that pushes information to CRM and email, and a view of current visitors on the dealer website.
Powerful monitoring tools allow the operator to see key details about guests, including location, IP address, country flag, icon for browser type, number of pages visited, and even an icon to indicate if the visitor is returning.
It has been custom engineered for iPhone and iPod Touch to harness the power of SignalR technology, with all the key functions of the desktop chat operator console.
Live chat operators can specify their hours of availability, and we also include visitor tracking and history pages, as well as mobile app chat statistics and analytics.
This live chat app is incredibly robust and puts a powerful communication tool in the hands of dealer staff.