JBL One Status

Published by Harman International Industries on 2024-03-25

The official app for setting up and controlling JBL Wi-Fi speakers and
soundbars. Compatible with the following models: - JBL Authentics 200, 300,
500 - JBL PartyBox Ultimate - JBL Charge 5 Wi-Fi - JBL Boombox 3 Wi-Fi - JBL Bar
300, 500, 700, 800, 1000 and 1300 Connect to Wi-Fi, customize EQ and control
your compatible device with a single convenient app.

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Common JBL One Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot JBL One app on iOS and Android devices. Solve all JBL One app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

JBL One iPhone Issues and Solutions

JBL One iOS app crashes, not working, errors
JBL One iOS app network issues
JBL One on iOS has black/white screen

JBL One Android App Issues and Solutions

JBL One has errors/crashing/not working
JBL One server network connectivity issues
JBL One has black screen

JBL One iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever JBL One app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix JBL One app crashes or not working on Iphone (iOS):

Close and restart the JBL One app on iPhone
Update JBL One app to the Latest Version for iOS
Uninstall and reinstall JBL One iPhone app
Update your iPhone to the latest iOS version

Fix JBL One on iPhone unable to connect to server/internet connection issues::

To resolve JBL One network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix JBL One black/white screen (blank screen) on iPhone:

Follow the JBL One iOS app troubleshooting guide Here →

JBL One Android App Issues and Solutions

Fix JBL One not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent JBL One app issues:

Force Stop the JBL One App
1. On android, goto "Settings" » click JBL One app. » click "Force Stop".

Update JBL One to the latest version on PlayStore

Clear JBL One App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "JBL One app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch JBL One.

Fix JBL One unable to contact server/ JBL One internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click JBL One » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got JBL One » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch JBL One on android.

Solve JBL One black/white screens issue on Android:

Follow the JBL One android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Harman International Industries, developers of JBL One.

100% Contact Match

Developer: Harman Consumer, Inc.

E-Mail: [email protected]

Website: Visit JBL One Website

63.16% Contact Match

Developer: Harman Consumer, Inc.

E-Mail: [email protected]

Website: Visit Harman Consumer, Inc. Website

About this app

Connect to Wi-Fi, customize EQ and control your compatible device with a single convenient app. The official app for setting up and controlling JBL Wi-Fi speakers and soundbars. The JBL One app helps you to easily set up the devices, personalize settings, and use the integrated music services to enjoy your favorite songs. - Breeze through setup with step-by-step guidance. - Manage all your devices and check their connection status, battery level, playback content all at a glance. - Stereo pair or group your speakers into a multi-channel system for elevated listening experience. - Personalize your music experience, save favorite playlists for quick and easy access. - Control music playback from the integrated music player. - Access a variety of music streaming services, Internet radio, and podcasts in high definition. - Keep device software updated, to enjoy the latest features.