JBL One Reviews

by NelsonDandela

Ever since I bought the speaker when I use the JBL app for Wi-Fi, which has the best sounds I adjust the volume through JBLOne , and the volume will either scroll all the way to no volume or all the way up to maximum volume without stopping I called the customer service. It was on the phone for over an hour, and they couldn’t even put me in touch with the technical service rep. Ridiculous.

by JKKA12345

The wifi consistently will not connect to my iphone. Numerous turn on/turn offs to get the wifi to connect. App repeatedly show no wifi service “at this time” and sometimes takes a long as 30 mins or more to connect to wifi.

by Swong1979

Tidal plugin login accepts your password then errors out. You get a green check mark indicating that the password is accepted, then it spins for a few seconds and give you the error: Login Failed, please try again! Not the new user experience that you want. This is the same password I tested in my tidal app. This has been happening without a fix since I got the Charge 5 WiFi.

by Jsheisbei

If JBL made JBLOne with an actual equilizer function like the JBL Headphone app then I would think about changing my review but JBLOne is pointless when using it for the JBL Bar 1300. It is sad because that sound bar set up has some serious potential that is extremely limited by the functionality and controllability which is supposed to come from this pointless app!

by JD23613

JBL has been a dominating brand of high quality products for decades, in homes, in cars, in personal entertainment and so much more. I’ve been attempting to connect a Charge 5 Wifi and Boombox3 Wifi in some type of pairing mode for months without success and i’ve tried everything. Maybe this is some weird scenario with my Iphone App Compatibility but ai don’t have any problems with any other system. Feeling disappointed now that I went the JBL Route.

by Craylola11398

I’m a JBL fanboy so I bought the Authentics 300. WOW the speaker and the reviews could not have been further apart. I don’t know if mine was not functioning correctly but there was little bass and very narrow sound.

As for JBLOne . It seems cluttered and the volume seems to have about 8 settings on it. It is very anti incremental. Trying to play Music through Tidal requires you to go multi levels deep to find the music. The bass and treble work great and then it’s as if you turned them off or changed them. You can’t seem to get it set where you want it as it seems to constantly change.

by Marsman007

For some reason when I’m using my charge 5 and I have JBLOne also using the Bluetooth it creates a snapping and crackling sound while it’s playing music. At first I I thought it was a bad speaker I just bought it this month December 2023. It did have the latest firmware, but after reading others having the same problem someone in the Reddit said it was JBLOne . As soon as you delete JBLOne , it wasn’t crackling no more, so it has to do something with JBLOne and the speaker using the Bluetooth at the same time, this needs to be fixed. I had to delete JBLOne .

by Jeff-in-redmond

I am on my second JBL speaker, having returned the first one because it skipped/dropped/popped regularly. Second one did the same thing. I found info online indicating that the JBL app might be responsible. Removed JBLOne and sure enough, the speaker works like a dream now. JBLOne adds virtually nothing to the experience, so avoid it at all costs.

by Rick20k

Manual connect forces download of JBL Bar Setup, which does appear to connect, but does nothing except say it’s “online”. Then, in JBLOne, Bar 5.1 is still not recognized and won’t connect.
As a side note, the sound quality/volume of the 5.1 is HALF the sound quality/volume of the TV sound (Bravia). I was hoping the JBL app could help, but it does nothing.

by Davie2197

This is the worst app I have ever used in my life. It barely supports any music apps for the moment feature and when I try to log into any of the ones it does support, like Iheartradio it immediately fails login even though I can log into the Iheart app itself no problem

by JohnEllis

I really like the sound and the bass of this WiFi 5. However, the Bluetooth performs poorly when I take it on the go, that is disappointing

by TXDL

Why is permission to share my precise location required to connect the sound bar I paid for to my personal wifi? Shady

by Disappointed In JBL

Reset. Set to never Auto Shutdown. Keeps shutting down after 1/2 hour. Poor support.

by Eorlas

please make this stop.

by Pinkal777

Volume crank up unwanted and please add apple music service support

by Salman Khan Nibir

It cant find bar 5.0. Waste of time

by Daniarmani187765

It’s pretty crazy that Jbl is forcing users to have a tidal premium subscription for $25 a month just to take full advantage of the Dolby Atmos feature

PLEASE ADD APPLE MUSIC WITH DOLBY ATMOS SUPPORT!!!!

by Shenanigans7374

I have now bought and returned the boombox 3 WiFi thinking it was a defect, but now with my second unit, the problem still persists. I will play music via airplay, and the music will randomly stop being received at the boombox. No music, just silence, but when I go to my phone, or iPad (second device I tried during my troubleshooting) the music still says it’s playing, and the progress bar of the song is still moving as if it’s still playing. Still says it’s connected to the boombox 3 via airplay and WiFi, yet the transmission seemingly just stops randomly with no rhyme or reason. I have tried multiple devices, as well as multiple WiFi networks with the same result. It is infuriating. Unit, devices, and even a new wireless router have been replaced. Updates on router, devices, app, and boombox 3 WiFi are up to date. Any manufacturer fix or advice would be greatly appreciated.

by Camery 2012

Disappointed in the sound quality!!!

by JifyJeff

I’ve recently hooked the 1300X up and I love it. JBLOne was great at first but now after about 3 days I’ve had the same issues as mentioned. The virtual remote is gone and the EQ does not appear to be working. Please fix JBL, it was a great app, at first.

by DissapointedDave

JBL One doesn’t work well on a mesh WiFi network. It only works if the speaker and smart phone are in the same node in a mesh network. If the phone moves within the same network but switches to another node the speaker disconnects from the WiFi completely. It’s quite difficult to reconnect them after. Please update to resolve this.

by EasyTarget74

I could not get JBLOne to authenticate with Alexa. I have 2FA on and JBLOne was telling me to enable cookies. It was an endless loop of trying to get it to log in. I finally tried to fresh when it gave me the cookie warning and then log in again. At that point I was able to login and get the MRM setup. This need to be fixed.

by Scratch67

It would be nice to have ability to check battery charge level of rear batteries. The bar messages, might not be watching TV when message displays.

by Jzrogers

I have the Authentics 300. JBLOne was easy to set up. JBLOne has lots of controls which are poorly identified via VoiceOver, and the EQ is not usable with VoiceOver. Besides significant accessibility improvement, I would also love to be able to enter an audio URL to be passed to the speaker to be played.

by JBL Connectivity

It would be great if you could connect other speakers.
I have a JBL Xtreme 2 and can’t connect the two speakers. To have the same music playing inside and outside with two different JBL speakers would be ideal and should be an option.

by Number One Ace.

Thinking about getting rid of old stereo, cassette player, CD player CD player turntable two big speakers $1500 with a Roberts stereo pioneer with this speaker hooked up to Alexa and Bluetooth thing from my phone

by Liquidh2o2

Hi JBL, dubai based reviewer here:

I have purchased your latest 1300 bar model and cannot be happier.. (and this is coming from a former audiophile)..

Now, regarding the audio smart mode feature- PLEASE PLEASE add an option to keep it turned off to prevent auto surround audio decoding of different formats…
The problem is it’s auto on feature every time the bar is turned on …

Otherwise… it’s a great product..

Well done guys… well done..

by UnhappyMotorist

Overall, the JBL One app is a good app. However, where it could improvement is with the equalizer. It’s limited to 3 frequencies.

Perhaps, JBL (Harmon) can update the firmware so the speaker system can support a wider range of frequency adjustments.

by Suje5h

I’m on a JBL Bar 800. When trying to configure Amazon music, I get an error
“Please Enable Cookies to Continue
To continue shopping at Amazon.com, please enable cookies in your Web browser.

Once you have enabled cookies in your browser, please click on the button below to return to the previous page.”

Please fix this.

by Deeday69

I love the sound but disappointed that it said wireless , which lead me to think it was portable ! Bought it for my back yard , now I need a extension cord

by Jocollier133

The speaker is great, but having the option to turn it on or off without having to get up would be a nice feature. Adding that would be great, it really is a inconvenience to have to turn it on from the speaker Itself. Also, Airplay doesn’t work that well, needs to be improved.

by Rick JCI

I will just say that it is the best speaker and it is worth having one

by Zycla

Loved it

by Blueshoesshinebright

The best portable option I’ve found for deck or around the house using Roon to drive mult-room music.