Contact Rheem EcoNet Support
Company Name: Rheem Manufacturing Company
About: Monitor, control and protect your heating, cooling and water heating systems
with the Rheem EcoNet connected app.
EcoNet gives you the power to control your
home’s living environment from your couch, from the office or from the road.
Rheem EcoNet Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Rheem Manufacturing Company
Verified email ✔✔
E-Mail: help@econetsupport.com
Website: 🌍 Visit Rheem EcoNet Website
Privacy Policy: https://www.rheem.com/privacy-by-country/
Developer: Rheem Manufacturing
3 Most reported problems 😔💔
App Schedule Doesn’t Work look at Recent Reviews!
by Jaogator
The schedule never works. I have 2 water heaters and neither works. Always schedules a different temp than schedule. This has been an issue for a long time now but Rheem does not care. EcoNet will post a message below all these reviews pretending they are surprised saying they will pass along the info to their development team and giving you a useless 800 number to call. The only point of the app for the water heater is to set the temp and schedule and it doesn’t work. Super disappointing as the whole point of this water heater is to save electricity and it just doesn’t work and Rheem could care less. Such a simple, easy to execute concept that should have been easy for a moderately skilled team to program 15 years ago. Not sure how this app has over 4 stars. Look at the recent reviews not most helpful.
No interaction without internet
by RaceCivicMan
Love my heat pump water heater, but hate this app. I’m very confused why I can’t talk directly to the water heater from the app. My water heater is used “off grid”, and there’s no internet here without me tethering my phone.
And before anyone says the heater can talk to your phone, here’s what I see. Half the time on the connection step (which I have to do every time), there’s an error in connection. On the times the water heater is talking to my phone, it’s first ask is what wifi to connect to. As the only wifi near are my power inverters, I’m dead in the water using this app.
So unless you’re just mining data, why not just display the settings on the phone without an internet connection. Sure, I lose the ability to adjust the heater remotely, at least it beats cycling though “electric only” with the mode button on the heater itself.
Cannot add a product
by 547Sven
I would’ve liked to add my Rheem thermostat to the app but first it gives me a module connection error because it failed to ask for my network info and then on each second try it crashes when trying to connect to my Wi-Fi network. Never had such a difficult time. After three times trying I gave up. I may have to install a Honeywell thermostat instead if the company cannot put the right resources behind their products.
Have a Problem with Rheem EcoNet? Report Issue
Why should I report an Issue with Rheem EcoNet?
- Pulling issues faced by users like you is a good way to draw attention of Rheem EcoNet to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Rheem EcoNet customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Rheem EcoNet.
