Contact Index Support
Company Name: Pinger, Inc.
About: Index helps small businesses improve customer communication with powerful tools
like instant auto-reply, texting shortcuts, customer notes, and more.
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DEDICATED BUSINESS PHONE NUMBER
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alongside your existing business number or as a replacement for it.
Index Customer Service 👿🤬😡😠💢😤
Listed below are our top recommendations on how to get in contact with Index: Business Phone Number. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Index: Business Phone Number. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Pinger, Inc.
Verified email ✔✔
E-Mail: support@getindex.com
Website: 🌍 Visit Index Website
Privacy Policy: http://www.pinger.com/privacy-policy/
Developer: Pinger, Inc
Privacy & Terms:
Read 3 Customer Service Reviews 😭😔💔
Missing text messages from clients
by Jenifer610
I don’t know what’s going on lately but I have had multiple clients of mine saying they sent me text messages but I don’t have them. This is very frustrating as a small business owner who relies heavily on being able to send and receive text messages seamlessly. It really makes me wonder how many potential new clients have texted me but I haven’t received their messages.
I had none of these issues with Sideline so it’s extremely frustrating that it’s happening now. And it’s also very inconvenient to be forced to keep the sideline app to keep the pricing sideline had us at. Phone storage is precious and it’s way weird to be told to keep a old app to keep your price the same.
At this point I will probably keep using the app for a little bit but I am saving some money to just buy a business cell phone because I can’t afford to lose thousands of dollars due to clients not receiving my texts or me not receiving theirs.
Avoid at all costs
by Cam4O4
When they were Sideline this company was reliable. Since the transition, this has become the worst service on the market. They transferred my number and it immediately stopped working. I reached out to customer service and they told me that I wouldn’t be able to get in touch with me again until after the weekend. There were still two hours of service time on the clock when I reached out and they informed me to “just wait until Monday.” I run my business on the weekend and informed them of that, and they had no interest in helping me until a later date even while continuing to text me. They charged me for services that were never provided and continued to be unhelpful all throughout my contact process. They charge more than Sideline, have non-functional features, the worst customer service, and no discernible interest in improving. Avoid at all cost!
Don’t Bother
by Marsville617
I started using this service years ago when it was Sideline. Since being migrated to Index from Sideline I’ve had several issues - calls are silenced and now cannot make outgoing calls. I use this application for business, and these problems certainly have prevented clients from reaching me. Contacted support several times over the last several weeks, and nobody seems to be able to correct the problems. And support is only available via e-mail and chat. Consider another application. Just do not purchase this one. Once you need help, it will not be the best.
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