Unity Reviews

Despite all of the accolades to this “new programme”, it is a disaster from the first email trying to set it up and login. After finally able to login, everything that was supposedly going to be transferred (cumulated visits, hotel points, etc.) has not at this point. Over functionality of Unity is basically an electronic rubbish heap. Outside of the visual appeal (the only reason rated as a 1⭐️, and no option for 0),it is overall underwhelming overrated. Though the HR Rewards app was in definite need of improvement, it was at least something to build upon, not needing to reinvent the wheel. If it was not ready for release, why even bother releasing it?

From day one and still the case, the has not worked unable to login to my account and no one is able to resolve. Terrible rollout and even worse support.

I was granted icon status. They matched my platinum status from Borgota . I decided to book a room . I requested a king bed smoking room . When I went to check in I had to go to the front desk . I wasn’t offered mobile check in or mobile keys like Borgota. When I got to the desk I was told they didn’t have any smoking rooms available. So I dealt with that . When I got to my room it was not a suite , it was not a king bed , and it was a handicap room . Those things I was not told . Then when I was ready to check out I called the operator Bd was told , I had to be out by 12 , Borgota is 2 , I asked to speak with the front desk , I was told there is no direct line to the front desk . I asked if there was a drop box for my keys , was told they didn’t know . Was told to leave keys on my room . I asked how would they know if I checked out on time so I don’t get charged a late fee. I was told if I was worried about that to go to the front desk . Hard rock needs to update their system. This was when you check in on your phone you know exactly what you are getting, no front desk , no keys , no waiting . I was very disappointed that Hard rock is so behind in technology. Also tier status does not give you any perks . No free play or comps towards food .

Unity AND this thing called "this app" appear amateurish. Unity is unwieldy. easy and clear use by a new user was not a high priority for Unity. upon entering Unity using my account number, it has my profile information but no tier or rewards data from my Rock Royalty account. so, am i in or out?! do i have Icon tier or not? (my 17,000+ points or not? my $500+ comp points or not?). overall, it's a confusing and inept roll out of a "new" program that is of little or no value to anyone unless they travel the world.

I have been trying for three days now to book a room on Unity and it’s madness, and untenable. I gave it three days of trying because maybe it was me. No, it’s the godawful app. I wanted a room for tomorrow night. I know they give you an 800 number to call if your having technical difficulties, but I was trying to work through Unity because that’s what it’s for, one stop shopping. Another thing, I placed the Tampa Hard Rock as my preferred destination and every single time I open my this app App it takes me to the Hard Rock in NYC. Me and my wife are still going to the Tampa Hard Rock on Sunday but we are staying somewhere else. Unity is beyond aggravating.

Since my account was switched from the Seminole wild card to the this app card, Unity never opens the way it supposed to. It always starts out with finish your online account set up. I already have an established account set up. I did over the phone, so even if I put in my information, the feedback shows you already have an account. Why can’t Unity just open and let me login and go right to my account, I even upgraded my phone from an iPhone 12 pro-max to the iPhone 14 pro-max. So I went to my app to login and it was exactly the same as my previous phone. I also deleted Unity and reinstalled it thinking that might solve the problem but no it has not. :(

The old program was awesome. This this app program and app is the worst reward app ever. I’ve been calling monthly since the beginning of August to get my Wild Card and Rewards cards transferred to this new program and no one can do it. So disappointing. The rewards made the ridiculously high Hard Rock Cafe prices tolerable. Without the rewards it good by Hard Rock Cafe as a dining choice. HRC - look at your this app Cards awful reviews and do something to correct this.

You shouldn’t have changed this until you knew it would work!

Can’t ever get on site. Spins and spins. Then I clicked on and was told to update since the enhanced the site. I clicked up date opened to get to site. NOTHING changed!! Spins and spins. I miss free play, gifts etc. horrible site.

Can’t even get past the login page. Typed in my number and couldn’t enter my password into the next field. Needs a lot of work. Deleted Unity already

I put money on the wallet and suddenly I can’t access it they make me come down to the Casino walk up and down bounce around like a ping pong and nobody knows what is going on incredible here I am a week later and still can’t get my money

Take your hotel dollars elsewhere.. every time I’ve spent in the London location and elsewhere the “points” don’t ever appear and they leave it to you to spend 2 to 3 hours of your day being a hawk.. it’s typical.. choose Marriott or Hilton. Way Better

cannot get app to work , have been to casino desk and called app 4x each . Each with a 30 minute convo that leads no nothing ” We will pass it to (I.T.) and will know in 48 hours . Never hear back …. Terrible app / terrible customer service

This is the worst app. I don't see nothing and alot less offers than before. I was hoping this app was better but it does not show much at all. I am so disappointed in Hardrock it use to be so much fun going and winning, not losing all your points, comps.

Whoever tested Unity before making it available did not do a very good job! It’s useless for me since I cannot even login. I have the latest OS on my iPhone so it should work fine, right?

Needs a TON of work! Removed app until they get their act together and someone does a thorough QA.

Unity has changed the way I perceive Hardrock. I have been a Seminole Hardrock member for years but how can you not have an app that functions and then more over leave it non functioning for weeks ☹️it should be embarrassing to Hardrock and unacceptable at every level. Get it together Hardrock!! Not sure this merger is helping the Seminole tribe.

Why have us update from the original app if this was the case? I tried to “activate” my account but apparently it it just creates a new one for you. I asked customer service and was told I needed to go into one of your locations to have the accounts merged. Went from Icon to Star because of this.

After being badgered for months to switch accounts, I finally sat down to start the process. I thought it was me…I’m not tech savvy…but I read thru all instructions and followed them specifically. Nope! Horrible web site and horrible app. I’m currently in an eternal loop of trying to reset my password. I’ve been sent a dozen emails to reset my password but it takes to a site that’s undergoing ‘maintenance.’ This is for the website and app. This is beyond aggravating for a membership for HRC pins only. Run, run as fast as you can away from Unity and site. Not worth it!

The notification light is constantly on but when I open Unity , there is nothing indicated what I need to read, review or complete.

This new app is so frustrating and confusing and should offer a tutorial in how to access specific information. The selected defaults options sometime become viewable but most of the time all I see is ransom pages of info I didn’t request to view. I could go on and on how horrible and stressful Unity us in lacking flow and simple usability, but see for yourself. WildCard site was far superior in ease of use than this app App. Good luck….

Cannot login in with iPhone 8. Does not bring up the key board. Works well on iPad.

But needs help. Functionality needs work. If I’m using FaceID to login it shouldn’t keep logging me out of Unity . Definitely needs to issue an update soon otherwise I’ll use the old app.

Come here often with different friends. For some reason always go home loosing with the money I come with and then some.
Then I find out that one of my friend that hardly comes here to play gets a free cruise. His a Star and am a Legend. I just can’t figure it out. How does that works. I come here about 5 times a year sometimes more, spend money and don’t win. I don’t even get a break on getting a certificate for a free cruise. What do I have to do to be able to qualified. I guess I have to stop coming here all together.

Still do not see a visit list. I would be very upset if my visit list from Hard Rock Rewards didn't transfer over. This happened before when HR changed from one program to the Hard Rock Rewards and I lost about 10 visits

Every other day Unity crashes every time I try to sign on after the first initial sign on him when signing on Unity just spins and never really log into the actual account so I have to remove Unity off my phone and then put it back on my phone again and it’ll work for a couple days and then it will do the exact same thing

Unity was great for quick reference initially but for the past week or so the dashboard just sits on loading. Every other aspect operates fine aside from that. Not sure what the issue is but every time I navigate to the dashboard it just sits loading…been that way for at least 4 days now. I’d otherwise give it 5 stars but this is a basic function. Another recommendation would be to remove free play that’s been used already. Just a suggestion. The non-loading of the dashboard though is an actual problem though.

I’m just trying to check in. I got an email with a link so I could check in before arriving.
I followed the link but it wouldn’t let me check in without joining the this app club. I did it.
It still wouldn’t let me check in, so I downloaded the this app app.
It still won’t let me check in.
I’m almost at the hotel now but starting off on the wrong foot. I’m sure it will go more smoothly in person.

I fell when retrieving a ticket from a roulette machine at Tampa Hard Rock and staff were everywhere helping me. They filled out a report, and told me don’t hesitate if anything happened if I heard anywhere to let them know, asked me if I wanted to go to the nurse, it couldn’t have been more caring concerned experience, which took the humiliation of falling off that chair away. Although, I must admit the tickets were way too low to retrieve, and now they have placed them up higher. Thank you and God bless Lauren Waterman.

I live an hour and a half from hard rock in Hollywood. I drove all the way down there because Unity said that I had $70 in FreePlay now I know it takes 24 to 48 hours to update however it was way longer than that and if you look through my transactions, you will not see where the $70 was played. So I drove an hour and a half to get no free play!Needless to say, I was not very happy, because as you can tell, I am a pretty, consistent, high gambler, and no one could help me with this issue.

There does not appear to be a way to input the Purchase Codes from receipts. The staff at the cafe location was unable to get it credited to my account also. So, the program isn’t worth much if no one can enable a way to earns points. The old program was better.

I like to come early in the am but I don’t feel safe in the parking lot and especially while waiting for an elevator. Even the doors don’t close quickly when the button is pressed and it would allow someone to jump in. Not a good feeling when I’m the only woman in there. Any crook knows that everyone coming to the casino is coming with cash.

Overall I am enjoying most of what u offer. But one thing all my fa & friends hate is waiting excessively. and this is our average wait regardless of where we r this mega facility : out of 10 being the worst we are lucky to get a 3 out of 10. To us service is everything. I gave them a 4 star of if 5, not for long.

Hi, my basic concern is that it’s not enough staff walking around to assist the patrons of getting water..I try acquiring through the machines and they’re even longer!! I have sat from 1-2 hrs looking for someone to bring beverages of any nature and I end up having to ring for service, It’s just crazy!!!

Another concern of mine.. I have a small purse that’s being checked at the door!! I understand everyone is doing their job, so no disrespect on that part. But what I’m concerned about is the men not being checked and a weapon could be amongst them.. I feel like everyone need to use the metal detector or pat them down!!! Just looking in someone’s purse will not stop them of having a weapon. A weapon could be in their bra’s, wig, waist, shoes/boots, etc… Men especially need a pat down of some sort!!

This is just my opinion…

Thank you,
J Dyane Burroughs

They need to have a way to input transactions that you forgot to show your account number during checkout.
Also, it would be nice if they brought back the “unverified “ visits so we can document the Hard Rock’s we’ve been to before they had an app (for us old timers)

Much better than the old app which was really just the an app version of the website.

Hope to see precious locations visited added soon as that’s usually the only reason why I would check Unity here and there. Haven’t had a chance to have the rewards “scanned” yet but I’ll see how that goes next visit.

I love the casino, been going there for 3 years, however, the free play has been disappointing for many months, unfortunately I don’t go there as often as I should, but if you promote higher and more free play it would encourage more people to go. I would love to give a shout out to a gentleman at the Rise, his name is Curtis, his work ethic and dedication every time my husband and I had gone there has been outstanding.

Unity is very easy to use which is great.
The only drawbacks are a lot of times Unity states check back later for status and I wish that once free money is spent that it comes right off account not stay there it gets very confusing to filter through what I spent by date.

The features are clear and informative only lacking area is in live customer service. I would like to be able to interact with a live concierge person who can see my play history and be able to assist with providing free play or talk about upcoming events and be able to secure tickets. If you can provide that level of support I will brag about it to others. If not no point to bring up.

We had the best experience with the
front desk, receptionist, LaKayla!! She went above and beyond to meet my needs and has a great customer service skills. Our reservation happen to get canceled because we had a late flight and wasn’t able to check in. we called the one 800 number and a gentleman by the name of Jesse did not empower himself to take care of me. He said the room was fully booked and that there was nothing he could do for me. It wasn’t until we showed up to the resort, and Lakayla went above and beyond to make us happy! We appreciate her and you have a beautiful resort!

I’ve had good luck at the Hard Rock one time. I left my wallet on a machine and I called and immediately they told me they had my wallet. They’re very helpful and courteous. Every time I’ve gone there. My only problem has been receiving a card offering me free rooms and then when I call they don’t have any rooms available for months. I would appreciate if somebody could look into it and possibly give me a night night or two a free stay so I can play the games. Thank you.

Hi Seminole clásicc family I fell so sad because I love play at your casino but I never won any decent jackpots , I saw people no black card won a lot 50 ctvs God players like me nothing , I spend a lot money weekly and I no get nothing , every time I ask for concert tickets the host guys especially Bruce no have nothing for me , terrible the attention , I see host have preference in the players it’s not fear I’m a kind of player very nice and when I go to pick up my offers gift and if I go 5 minute late they close but I see they hold for another’s players , the attention of the cashier poh terrible and rude ! Well maybe things change in the casino like good customer service and kind people

Not a review just trying to find out how to contact your customer service , since the points I should have earned eating at Hard Rock Cafe in ac have not been credited to my account. Waiter said it should take 2 or 3 days. Its been a week today. Thank you

I will tell you they sure draw in the people with all their free giveaways… but nothing is for nothing .. you have to play..

I do think they are the most generous so far in the Northwest Indiana corridor.. So, if your looking for a little bit of entertainment.. stop by.. you won’t be sorry….Have Fun👍

We had a great experience everyone was very kind and the Hotel is extremely clean and inviting. The only change I would make is the smell of cigarette smoke upon checking in and walking to your room. Put the non smoking area by the check in of hotel so not everyone has to smell that. Otherwise I highly recommend this stay!

I love playing at Hard Rock Hollywood but at my last stay I went to the comp area in the high limit room to see if I could get breakfast the next morning. The gentleman said he could give me $50. Which was great but when I went to check my this app points to see if I could get a sweatshirt because it is always so cold at the tables I saw that they took the breakfast off my this app points. So disappointing, unless I didn’t do or say something right at the restaurant.
I still love playing at Hard Rock Hollywood

JanetMerrall

My wife and I visited the Hard Rock numerous times over the last few years and always have an enjoyable time. The slot machines seem to pay back at reasonable rates and keep us going. Now I’m not saying we always win, but at least we feel it affords us some payout to keep playing. The staff is seriously the nicest in any casino we’ve ever been too. We live close to Atlantic City and those other casinos don’t come close to the Hard Rock Casinos.
AC Hard Rock is also great but Tampa still outshines!
Stay Great Tampa- don’t change a thing!

this app HardRock App Is The Best Casino App!!
It keeps up with your this app Points, Tier Credits, Transactions and shows your earned free play and expired free play and the free play that you redeemed with dates included! You can also see your offers and upcoming events and more!!
This is a this app HardRock App for HardRock Casinos around the world and it brings your information to your fingertips so you can see your offers, transactions, free play, status and more without having to wait to get to the casino to find out!! This Is A Great App for HardRockers like me around the world!! Now Get To Rockin’!!

Tampa Hard Rock is such a fun atmosphere. I have been coming here for 20 yrs. Their security has always been prevalent, and I have to say for a business that sells alcohol I have never seen a fist fight there. Any alter actions that have occurred they have been right there. I guess what I am saying is they do not over step their bounds, but you will be aware of their presence. That’s important when you are a family man like me who owns his own business. There is no fun like safe fun!! Thanks Tampa Hard Rock!!

I’ve been going everyday for almost a year. Spending my check every week and you’ve completely cut me off. Though I don’t make much but I was content with the 5 a day and now you don’t give me dissly. I was told if I spent more money and that’s what I’ve done. The promotion people were rude when I asked almost as if I was begging. Learn how to treat people. I don’t understand

I would just come and play and come to find out, I have free dinners and money to play with. Also I moody definitely plan to stay at the Mirage in Vegas, I always wanted to go there.

I like Unity because it helps you learn a lot of the games that are already in the casino which helps you develop some favorites to try once you get there and show your friends how to play as well.

Seminole Classic Casino Hollywood… Not just because it’s the Original in Florida Gaming, But for a great time ,with awesome staff and friendly atmosphere. ”not too mention the Great Payouts” You can’t go wrong. With Convenient parking great food & drinks whether you’re alone or with friends you’re going to love it….

Love the fact that there is an APP!!! Hated having to go online to view points rewards etc.. so far the updates on points etc are fast and accurate loving it

Absolutely the best!!! I Totally enjoy Every Time I’m there!!! So Exciting, Fun High Energy!!! Meeting so many People and making so many friends!!! It’s like a Party that Never Ends!!! The Environment is Absolutely Clean!!! The Staff in Every Department are Awesome, Friendly, Smiling and makes your Experience Even Better! Thank All Of You For Making My Visits A Experience I Will Never Forget!!! This Includes Mr. Lucky’s!!! Awesome Food!!! And Staff!!! Sincerely, Connie Sue Holmes ❤️🍀

I love the hard rock at Tampa. I’m hoping that you will please bring the buffet back. We are getting tired of eating at the same places all the time. The buffet gives everyone a very large variety to choose from , and everyone is happy.
At the cafe, it takes too long to wait for our meal.
Please, please, please bring it back.
Thank you,
Annette Ehredt

Unity is great and the costumer service is wonderful, too bad the employees at the casino are rude & blew me off when I asked them to . I left my stuff in car, had a valid I’d and passport but they epildnt do a fourties’ reprint for me at Al. Hard Rock helped me with my card issue but this app would rather

I would like to come back to the Seminole Casinos and to play but I need to know what more can you offer to make me come back. At present I take my patronage to Harrahs Pompano where I go almost everyday. What can you do better?

Absolutely love it I wish they didn’t have flies in certain restaurants there, especially when you pay so much to stay at a room

Everything you’d like to know about your available everything of offers freeplay reserved giveaway’s or the option to reserve up coming giveaway recommendations to any players

I have absolutely enjoyed Everytime we have been at Hard Rock. Have eaten at the buffet the crab & lobster was amazing. Have enjoyed they events there saw Smokey Robinson and a few others. Looking forward to the Temptations and the Commadors so excited to be there again soon.

The HardRock Casino in Gary, In, has the most hospitable service I have had at any casino I have been to. Nora was very helpful and answered all my questions. They have many food options, from Asian flare to America fare at the HardRock Cafe. The Rewards card has better benefits and rewards perks than any other casino I’ve been to. The $20 in free play won we $50 in real money. I will be visiting this casino and other HardRock in the future. Consider me a Member

Everyone is so nice my host Brandee is great 10 **** to list a few others Allie, Nikkie, Jay, Lisa,America, husbands host Ronnie I am not good with names but I am always treated with respect and kindness. Don’t always win but that’s gambling! Can’t wait until it fully opens

New app Easy to understand, navigate and find information. Dashboard makes information readily available. Reservations go more smoothly than the previously used website which often had stalls in glitches. Great idea. It’s a game changer for access to rewards, reservations and events. Love it

We’ve been visiting the Tampa Seminole Hard Rock Casino & Hotel on a regular basis over the last 7 years when staying at the homestead in St Pete. We have always enjoyed our stay as well as our play. Love the vibe & certainly appreciate the cleanliness of the establishment, especially during these unprecedented times.

The most important part of this is that you are able to see how much you can make out with your own eyes without having to worry what others think

this app had a rocky start but it appears any issues are resolved. I have had no issues logging in and so far everything looks correct. Going to HR Tampa tomorrow 10/1 so I’ll update if my points don't accrue or my free play is wrong. I have faith! Happy gambling everyone. 🎰♠️♥️♣️♦️

Customer service tops other casinos especially Jolie and Eddie and Eric in slot service.
The bathrooms are impeccably clean which I appreciate immensely and are not that way in other casinos .
First ave deli and legends steak house are great restaurants and great and friendly service .

Stephen Esposito slot player

For starters they gave me a discount rate for a overnight stay which was a very nice room. I went there with my father-in-law and I to celebrate our birthdays. We had a great time and enjoyed playing all different games and slot machines. We will definitely come back. It’s a place to go to to have a real good time. To relax, have fun.,& really enjoy yourself, playing their many slot, machines, and table games. There is something for everyone. Thanks and hope to come back real soon.
Daniel C

Hands down the best casino since switching over to this app, the upgrade to the guitar rooms and pool is phenomenal and the service at the Seminole Florida location is respectful and its spotless! The staff, including the hosts such as Michael, are outstanding! Thank you for being an oasis to run away to so close to home being and living in broward county!! Also the cleanliness has increased so much and the accommodations that go above and beyond for my paraplegic husband have been fantastic! Five stars!!!

HORRIBLE AWARDS PROGRAM - Points Expire 6 months after you earn them.. SCAMMERS. DON'T STAY HERE!

The worst promotion Hard Rock has ever come up with I see no advantage to this program at all My account hasn't worked from day one to no end in sight ,I get told by Unity to go to the Players club waited in line several times around 12 to be exact to be told I have to contact Unity they had me call Unity while standing. I hate being a you know what but they say something is missing every single time now my zip code isnt there .. there and every time I'm assured in 24 Hrs. my account will be all set ?? I've lost time and a lot of money believing in what I am getting told they honestly took all the fun out of going to the Hard Rock in Tampa which could take me up to a hour and a half to get there depending on traffic.. Seems like they really don't know what to do about a account that hasn't worked since they switched over to this nightmare

The new Unity program is highly disappointing for its rewards - which are 1/4 of what they used to be. The human element has been removed where hosts used to be able to call shots on rewards, creating a long-lasting incentive to come back again and more often, especially after a loss. Now it’s a computer. After a weekend of big losses over $1000*+ a host could at least give a $50 or $100 dinner. It showed acknowledgement and appreciation. People go to casinos for the experience, and the experience has gone cold and colder at the Hard Rock.