Contact Chico s Support
Company Name: Chico's FAS Inc.
About: Your new favorite way to shop Chico’s is here. Whether you’re looking for
the latest and greatest styles in women’s clothing, or shopping for classic
pieces to add to your closet, you can find it all on the Chico’s app.
Chico s Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
Verified email
Contact e-Mail: [email protected]
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit Chico’s Website
Privacy Policy: https://www.chicos.com/store/page/privacy-policy/33
Developer: Chico's FAS Inc.
7 Most reported problems 😔💔
My daughter, Carole Griffin 236 Rock Cress Rd Nolensville TN 37135 has been on your mailing list for some time. She is now deceased. Please remove her name from your mailing list and data base. Thank you.
I have been trying to use your service for ordering things for months and can not get past the expiration date of the month my card expires which isn't until March 2030, so I have missed many times ordering. I just tried everyday for the past week trying to order and the same thing happens. Then when I tried to call all I get are people from from some other country and since I am 90 its too difficult to understand what they saying. If I don't get a response from you, just cancel my association with you. Thanks you, Adrienne Nickel, tele# 541-504-6456
Please issue a return label for order #1112176991 I am an 80 year old Senior Citizen and need help wil my return. Thank you in advance for your help
I placed an order with Chicos Sunday evening 9/21/25. It was from an email from Chicos for a special sale thru 9/21/25. 3 Items regular price showed on their website as $263.50. Shipping was free, and discounts from the special was $93.53. Sales Tax $16.57. I printed this information out and because Chicos system was "churning" indicating a system problem, I called them to have the order placed by them on the phone. As we reviewed the items, the customer service person confirmed the prices above. The total on the credit card would be $135.54. This morning I checked to see if I rec'd the confirmation email, and it wasn't sent. I checked my credit card charges and it showed $186.54. I called customer service and they said that their system this morning (Monday 9/22/25) is $199. plus change. When they refused to give me the sale price from my properly placed order, I told them to cancel the order then. They refused to cancel the order. I have proof that their system's price was $135.54 total. I have each pieces detail on reg price and discounts, but they refused to honor their own sale!!! I asked to speak to a supervisor/manager, she said it would be within 48 hours. I think this will be my last piece of business with Chicos if I don't get a phone call promptly to make this right.
Signs me out constantly
by Psaw27
First of all, this review is for the Chico’s app because this is the App Store. Reviews for how much you love Chico’s clothes should be done elsewhere, perhaps on the website or a Chico’s forum somewhere.
The Chico’s app is the most annoying app I’ve used. It constantly signs me out, and won’t save the login info. Just now, I’m on my third login attempt. I login successfully, go to “account”, then I’m instantly logged out. It’s beyond annoying! But when I do finally get to stay logged in, I get a “failed to load data” message for the first three times I try to access my account. No, it’s not my internet connection because no other app does this. It’s just the worst app I’ve used. I hope they fix it because I do like Chico’s clothes, and I’d probably buy more if they had a functional app.
Ridiculous!
by Reggia Brindisi
This app requires you to continually re-sign in, it’s processing is cumbersome in that it continues to recycle with errors that it’s no wonder trending items are zero by the time you try to check out! I had to sign in 3 times, it said I had zero in my cart twice- so I finally gave up on the 4th of July sale. I check to see what’s left and of course not everything I wanted. But what is ridiculous is that when I get to check out- my non-existing cart from yesterday is now part of today’s order! That is ridiculous! I do not understand why Chico does not do pre-sales for tiered customers-I’d rather get early notice and have the items I want versus the ‘thank you/reward’ trinkets you give me through out the year. You get $$-I’m not a frustrated top tier customer- business 101!
Online orders
by Scdentaldiva
Poor site. Even when I selected to only show me my size, it kept showing me things that were not available in my size. Then it told me (a site I went to from a Chico’s email) that if I downloaded the app, I would get 10% off my order. I did so, but had to start the order process again and could not find many of the items I had previously selected. Then I wanted to remove one item because the price was not what I thought it was going to be and there was no way to remove the item so it got in my order. Now I have to try to go back to the other site to see if I still want to order the other things I had on my list. Please correct these issues.
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