Contact VIVOSUN Support
Company Name: VIVOSUN INC
About: Transform your growing experience with the VIVOSUN App, designed to automate and
simplify your plant care. Whether you're a beginner seeking easy automation for
light, ventilation, and circulation, or an expert aiming for precise
environmental control, The Smart Grow System places control at your fingertips.
VIVOSUN Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of VIVOSUN INC
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit VIVOSUN Website
Privacy Policy: https://vivosun.com/help/privacy-policy
Developer: VIVOSUN INC
Can I trust VIVOSUN app?
Protect your data and wallet. We investigate the developer's website (Vivosun.com), verify they're legit, and uncover hidden scams or complaints.
4 Most reported problems 😔💔
I have a aerowave A6 fan that the oscillation ceased to function. Purchased from Amazon order on 8-13-2024. I would like a replacement.
E25 Controller connection
by Jbrown1935
I received a Vivosun AeroLight A150SE with the E25 controller to work with this app.
As soon as I received it I set it up and tested it to be sure it worked, because it is supposed to only connect to 2.4 GHz.
It connected fine, on my iPhone 14 pro Max. It operated the fan and light correctly.
However I purchased the iPhone 16 pro Max, and it no longer connects.
I contacted Vivosun, and the kept telling me that it is the wifi that is wrong.
But it isn't.
My wifi comes from fiber optics and it outputs both 2.4 and 5 ghz signals simultaneously.
Which is why it worked before.
Why it doesn't work not is the question.
It could be that the iPhone 16 has an issue or not.
Just thought anyone with an iPhone 16 should check to be sure it works on their wifi.
I will probably have to return it if I don't get it working quickly.
Because without the controller, the light works at only 100% on, and the only way to turn it on is to plug it in, and to turn it off is to unplug it.
Doesn't sound like a good way control a light.
My suggestion is to get the app up to modern times.
New apps should not be limited to 1990s technology.
Shows settings, but doesn’t reliably control
by Noleafcloverco
It is possible to connect the ventilation system, light, humidifier, etc. to the app. The problem is that even though they show up, and allow you to adjust programming within the app, it doesn’t apply the settings reliably at all. For example, no matter how many times I set my light schedule for 5a-10p, it just runs its own schedule starting at 10a. I set the cycle for the humidifier, it doesn’t run its own schedule and constantly says it’s out of sync. The app offers some cool features, but it’s frustrating when they are effectively executed as intended.
It’s okay I guess
by HostilityXBL
It does what it needs to do I guess just wish it would allow for more customization like AC Infinity app. Like VIVOSUN doesn’t let you change the sunrise/sunset, the way they have it goes from 0-100% in 7 min which doesn’t make sense. And my biggest gripe is you can’t buffer the temps in “auto” so every 1-2min it turns on then off then on and so on. Where as other apps let you pad it a few degrees so it takes alil more time to kick on.
But there hasn’t been any new features except when there is a new product and the stupid journals instead of optimizing and adding quality of life improvements for the actual functions
We need more customization or I’m just going to switch controllers which is dumb because this app would be great if they were more motivated to give us more options
Have a Problem with VIVOSUN? Report Issue
Why should I report an Issue with VIVOSUN?
- Pulling issues faced by users like you is a good way to draw attention of VIVOSUN to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a VIVOSUN customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using VIVOSUN.
