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by CementHaiku

This app is a lawsuit waiting to happen. I read the good reviews and bad reviews and decided to try anyway. The bad reviews are accurate. You’re having technological issues that could drastically effect the safety and health of your patients. I’ve seen my doctor online, I’ve had an account for a long time. No problems until I downloaded and used the app. First it said I did not have an account. This is incorrect. Then when I used the chat help they told me they were unable to help. Then when I tried to sign in with the info that is directly connected to my account online, which is how integration works, I was locked out and blocked from my account and access. When I called the help line they said it would take at least 48 hours to get a tech person to call me back. This is not acceptable. If this had happened three days ago to me it really would’ve effected my ability to see my specialist. The glitches and the long wait time to even begin trying to fix what wasn’t broken, my account, opens Sanitas to potentially huge liability. What if someone was in the middle of a medical emergency and this happened? You really need to fix this app, fix the integration of online to app to account, and you need to provide much faster tech help solutions. This app is a real problem and will open you to liability at some point if this continues. Your service overall is a great model but this app is a liability. It NEEDS to be fixed.

by TamamaCandyLover

Worst doctors I’ve ever been to. I should be able to verbally speak to my doctor when I call the office not be transferred to a hotline someone in another state all together is in. Furthermore this app needs to stop blocking my account. These people never remind me to set appointments or keep track of my old appointments for me to make future ones. And when and if I do ever check this app they always block my account with no reason given and if it’s because I wasn’t active then there should be a notification warning about when the account will be blocked. Common sense would tell you to have a feature like that but I forgot you guys couldn’t care less about us patients. Sad you call yourselves a doctors office.

by Dharma Prema

Why is it that a company like yours cannot design a useful, respetable app for its costumers/members? Are you not embarrassed? This app, like the previous one, is a total disaster. I’m reading the five stars and wondering if it’s that you pay people to give you five stars or if those people are your employees or if they’re point blank fools, because this cannot be rated 4-5 stars at all. For starters, you can even sign into the app, and if you try to recover your password, it tells you the info is wrong.
I never write reviews but I had to this time. Please respect your members, and design something worthwhile and useful. Something that can actually be used. -Thank you.