Off-White Status

Last Updated on 2024-06-07 by Off-White Operating Srl

I have a problem with Off-White

Are you having issues? Select the issue you are having below and provide feedback to Off-White.

Read all Solutions

Fix Now in One Click

👨🏻‍👩🏻‍👦🏻‍👦🏻
3 User reports:
App has problems

User reports 3

⚠️ Most reported problems ⚠️

Not working

100.0%

problems reported in the last 24 hours

24 hour clock ⏰

Have a Problem with Off-White™? Report Issue

Common Off-White Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Off-White app on iOS and Android devices. Solve all Off-White app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Off-White iPhone Issues and Solutions

Off-White iOS app crashes, not working, errors
Off-White iOS app network issues
Off-White on iOS has black/white screen

Off-White Android App Issues and Solutions

Off-White has errors/crashing/not working
Off-White server network connectivity issues
Off-White has black screen

Off-White iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Off-White app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Off-White app crashes or not working on Iphone (iOS):

Close and restart the Off-White app on iPhone
Update Off-White app to the Latest Version for iOS
Uninstall and reinstall Off-White iPhone app
Update your iPhone to the latest iOS version

Fix Off-White on iPhone unable to connect to server/internet connection issues::

To resolve Off-White network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Off-White black/white screen (blank screen) on iPhone:

Follow the Off-White iOS app troubleshooting guide Here →

Off-White Android App Issues and Solutions

Fix Off-White not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Off-White app issues:

Force Stop the Off-White App
1. On android, goto "Settings" » click Off-White app. » click "Force Stop".

Update Off-White to the latest version on PlayStore

Clear Off-White App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Off-White app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Off-White.

Fix Off-White unable to contact server/ Off-White internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Off-White » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Off-White » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Off-White on android.

Solve Off-White black/white screens issue on Android:

Follow the Off-White android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Off-White Operating Srl, developers of Off-White.

About this app

Inspiration, design, innovation, representation, art - explore the new Off-White™ app and immerse yourself in Virgil Abloh's timeless vision. Discover the latest womenswear and menswear collections, exclusive collaborations and more.