Phantom app not working? crashes or has problems?

Phantom Status

Published by Phantom Technologies Incorporated on 2024-03-07

The friendly crypto wallet for tokens, NFTs, and DeFi. Phantom makes it easy,
safe, and fun for everyone to explore all that Web3 has to offer.

I have a problem with Phantom

Are you having issues? Select the issue you are having below and provide feedback to Phantom.

User reports:
App has problems

User reports 17

problems reported in the last 24 hours

24 hour clock

Most reported problems

Something else

64.7%

Crashes

17.6%

Payments

17.6%

Screen

17.6%

Reported Issues: 11 Comments

By Paul Roth 4 hours ago

I have no crypto showing. I have 898 Sol staked that I saw earlier today that is not showing now, as well as 3 other tokens . What is going on ?

By Gred 9 months ago

I can do one thing, then it freeze. On computer it works fine but the android app socks

By JAMES O NEILL 11 months ago

up until yesterday 15/05/2023 my Phantom wallet perfectly but then it stopped working. I have repeatedly reinstalled the app but it just shows the purple blank screen and wont go any further........... any ideas

By Henz 1 year ago

After loading, the app becomes frozen, I can't access my nft's

By Aaron Bennett 1 year ago

Lost sol funds, because phantom is stuck, or frozen, or not accepting them, 9/15/2022

By Niveque Storm 1 year ago

when I launch the walllet it no longer asks for a password but instead it prompts me to use the 12 recovery words to retrieve the wallet. No matter what I put into the 12 fields the button never lights up so I can enter the recovery info.

By Israel 1 year ago

After open my phantom Wallet app.. it will then freeze .. and I dont know why

By Lila 1 year ago

The app keeps going on a loop not opening after i put my password in. And the extension on my laptop opens, shows me the number of NFTs i have but then there is no way to scroll down to see them all 🙄 so frustrating

By Mr Jones 1 year ago

My app opens and it's frozen...

By nominal 1 year ago

Something is very wrong with the software, you can't log in at all now.

By Bess Siegal 1 year ago

Phantom Wallet is no longer connecting, and it used to work without a hitch.

Common dislikes about Phantom app

- Awful UI

- No way to easily remove a token from the managed list

- Recovery phrase isn’t visible

- Reverse token button in the trade screen is non functional

- App has become slower and slower over time

Have a Problem with Phantom - Crypto Wallet? Report Issue

Common Phantom Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Phantom app on iOS and Android devices. Solve all Phantom app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Phantom iPhone Issues and Solutions

Phantom iOS app crashes, not working, errors
Phantom iOS app network issues
Phantom on iOS has black/white screen

Phantom Android App Issues and Solutions

Phantom has errors/crashing/not working
Phantom server network connectivity issues
Phantom has black screen

Phantom iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Phantom app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Phantom app crashes or not working on Iphone (iOS):

Close and restart the Phantom app on iPhone
Update Phantom app to the Latest Version for iOS
Uninstall and reinstall Phantom iPhone app
Update your iPhone to the latest iOS version

Fix Phantom on iPhone unable to connect to server/internet connection issues::

To resolve Phantom network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Phantom black/white screen (blank screen) on iPhone:

Follow the Phantom iOS app troubleshooting guide Here →

Phantom Android App Issues and Solutions

Fix Phantom not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Phantom app issues:

Force Stop the Phantom App
1. On android, goto "Settings" » click Phantom app. » click "Force Stop".

Update Phantom to the latest version on PlayStore

Clear Phantom App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Phantom app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Phantom.

Fix Phantom unable to contact server/ Phantom internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Phantom » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Phantom » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Phantom on android.

Solve Phantom black/white screens issue on Android:

Follow the Phantom android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Phantom Technologies Incorporated, developers of Phantom.

13.33% Contact Match

Developer: Solrise Research Ltd

E-Mail: [email protected]

Website: Visit Phantom Website

About this app

The friendly crypto wallet for tokens, NFTs, and DeFi. this app makes it easy, safe, and fun for everyone to explore all that Web3 has to offer. Just deposit some Crypto into this app and get started with Web3 today!