Hand and Stone Reviews

Hand and Stone Reviews

Published by on 2023-12-05

About: With the Hand & Stone Mobile App, relaxation and comfort are at your fingertips.
You can book an appointment at any of our 500+ locations, and customize your
spa experience with our selection of available services and upgrades.


About Hand and Stone


You can book an appointment at any of our 500+ locations, and customize your spa experience with our selection of available services and upgrades.

You can also purchase a gift card for friends and relatives, or view your available membership credits and loyalty points.

Book an appointment, and customize your spa experience with our full selection of massage and facial services.

The app also features a Quick Booking option for faster booking of repeat services, and a self check-in feature for members.

With the Hand & Stone Mobile App, relaxation and comfort are at your fingertips.

Find a location near you, or search from our list of 500+ spa locations throughout the US.

Quickly rebook repeat services from your past appointment history.

Create and manage your account, or login using your existing Hand and Stone account login credentials.

View membership information, including available service credits and loyalty points.


Overall User Satisfaction Rating


Negative experience
71.6%

Positive experience
28.4%

Neutral
23.6%

~ from Justuseapp.com NLP analysis of 81 combined software reviews.

6 Hand and Stone Reviews

2.9 out of 5

By


Wish booking different massage types was easier

I’m not sure what happened but I was able to easily book a 90 minute deep tissue massage easier.
Now “rebook” didn’t work at all for that type, “quick book” doesn’t seem to let me choose the type/time (keeps showing 60 minute Swedish after selecting upgrades) and “book massage” forces me to pick Swedish then “add-on” “30-minute upgrade” and “deep tissue upgrade”.
I guess this is ok, but I thought it used to show 4 options so you could simply click “90 minute deep tissue”

It only shows “any therapist” on the appointments screens (the website shows you who was assigned ). Also, I think it’s blocking me out of my own selected time if I back up to look for a different day/time and then come back to the time I previously selected.

Otherwise I’m glad HandandStone is available… It makes other parts of booking more straightforward like remembering the last location and allowing self check-in.


By


Muscle relief/self care

Enjoy my regular massage appt with Tina. Always feel like a new person! I work in a profession where my neck/shoulders take the brunt of repetitive motions & being in a certain position. Massage is my self care and Tina has been my person for at least 4-5years! She’s great and I appreciate her technique and professional skill.


By


Updated version

The updated version of HandandStone is great! It’s super easy to book my appointments via HandandStone and I can check my membership balance and reward balance quickly without having to call the spa. Love it!


By


👍

👍


By


Locations not updated

The salon closest to me (Wake Forest, NC) is not an option on HandandStone , despite the location being open for a year already, so HandandStone is useless for me.


By


Login problems

I can’t log into HandandStone tried to reset my password never received the code to my email to reset my password and I did this five times. Due to too many fail attempts I was told to wait an hour. Tried it again within an hour. Still no code to my email to reset my password.




Is Hand and Stone Safe?


Yes. Hand and Stone is quiet safe to use but use with caution. This is based on our NLP (Natural language processing) analysis of over 81 User Reviews sourced from the Appstore and the appstore cumulative rating of 2.9/5 . Justuseapp Safety Score for Hand and Stone Is 28.4/100.


Is Hand and Stone Legit?


Yes. Hand and Stone is legit, but not 100% legit to us. This conclusion was arrived at by running over 81 Hand and Stone User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Hand and Stone Is 52/100..


Is Hand and Stone not working?


Hand and Stone works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.



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