Contact Hand and Stone Support
Published by Hand and Stone Franchise Corp. on 2023-12-05 About: With the Hand & Stone Mobile App, relaxation and comfort are at your fingertips.
You can book an appointment at any of our 500+ locations, and customize your
spa experience with our selection of available services and upgrades.
How to Contact Hand and Stone Customer Service/Support
Listed below are our top recommendations on how to get in contact with Hand and Stone. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Hand and Stone. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Hand and Stone Franchise Corp.
100% Contact Match
Developer: Hand and Stone Mobile
E-Mail: [email protected]
Website: Visit Hand and Stone Website
Reported Issues: 3 Comments
By Khoovr2
Locations not updated
The salon closest to me (Wake Forest, NC) is not an option on the app, despite the location being open for a year already, so this app is useless for me.
By Mo’Nique88
Login problems
I can’t log into the app tried to reset my password never received the code to my email to reset my password and I did this five times. Due to too many fail attempts I was told to wait an hour. Tried it again within an hour. Still no code to my email to reset my password.
By Atypical IC
Wish booking different massage types was easier
I’m not sure what happened but I was able to easily book a 90 minute deep tissue massage easier. Now “rebook” didn’t work at all for that type, “quick book” doesn’t seem to let me choose the type/time (keeps showing 60 minute Swedish after selecting upgrades) and “book massage” forces me to pick Swedish then “add-on” “30-minute upgrade” and “deep tissue upgrade”. I guess this is ok, but I thought it used to show 4 options so you could simply click “90 minute deep tissue” It only shows “any therapist” on the appointments screens (the website shows you who was assigned ). Also, I think it’s blocking me out of my own selected time if I back up to look for a different day/time and then come back to the time I previously selected. Otherwise I’m glad the app is available… It makes other parts of booking more straightforward like remembering the last location and allowing self check-in.
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- If you are a Hand and Stone customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Hand and Stone.
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