Contact Hand and Stone Support
Company Name: Hand and Stone Franchise Corp.
About: With the Hand & Stone Mobile App, relaxation and comfort are at your fingertips.
You can book an appointment at any of our 500+ locations, and customize your
spa experience with our selection of available services and upgrades.
Hand and Stone Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Hand and Stone Franchise Corp.
Verified email ✔✔
E-Mail: cust.svc@handandstone.com
Website: 🌍 Visit Hand and Stone Website
Privacy Policy: https://handandstone.com/page/privacy-policy
Developer: Hand and Stone Mobile
4 Most reported problems 😔💔
3rd time trying to contact you. I paid for a gift certificate on line that was never delivered. You took my payment now I can’t get in touch with you
No clear instructions on how to link existing membership.
by Prettiepie7
I’ve been a member for over a year now. I made an account on this app with the same email/information I have for my account at the spas. When I click on “memberships” in the app is says “No purchased membership to display”. There is no help/chat function in the app, and I can guarantee that if you try to ask the people at the reception desks in the Hand and Stone spas they’re going to have no idea either (which why would they? They’re not the ones who made/designed the app)
So it makes this app useless to me because I can use my membership credits by simply calling the spa location I want to go to, which makes it easier and I can get help if I have questions about anything. I keep waiting for this to be usable because it’s not always easy for me to call during business hours with my work schedule.
If there’s something I’m missing in the app about how to fix this problem please let me know and I’ll change the rating but this is either the 3rd or 4th time I’ve tried downloading this app since I just got the email it was “updated” but still can’t figure this out.
Support non-existent
by MrsColonel_03
I downloaded the app a few months (November) ago and for some reason my data never merged with the account I created for the app. I sent an email to H&S support not once but twice and still have not received a correspondence from them. I wish I could take away the 1 star rating but I can’t as my review won’t post. From what I can tell the app is great (my husband created his profile and his data downloaded without issues) but support from H&S is basically non-existent. My next recourse is to talk to someone at my local H&S spa and see if they can help me fix this issue.
Trash App - Use Website
by ToeyTobb
I thought there could be nothing worse than the Hand and Stone website, until I was proved wrong after downloading and attempting to use the new “updated” app. Gosh, how bad was it before the update? It truly feels the app was launched before it was actually finished. Only massage option is Swedish for 60 minutes. Add-Ons are different depending on location. One location gave the option to add on +30 minutes while the other didn’t. It also runs soooo slow, long pauses between selections (being energized by the rotating wheel).
Have a Problem with Hand and Stone? Report Issue
Why should I report an Issue with Hand and Stone?
- Pulling issues faced by users like you is a good way to draw attention of Hand and Stone to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Hand and Stone customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Hand and Stone.
