Hand and Stone Status

Published by Hand and Stone Franchise Corp. on 2023-12-05

With the Hand & Stone Mobile App, relaxation and comfort are at your fingertips.
You can book an appointment at any of our 500+ locations, and customize your
spa experience with our selection of available services and upgrades.

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Common Hand and Stone Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Hand and Stone app on iOS and Android devices. Solve all Hand and Stone app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Hand and Stone iPhone Issues and Solutions

Hand and Stone iOS app crashes, not working, errors
Hand and Stone iOS app network issues
Hand and Stone on iOS has black/white screen

Hand and Stone Android App Issues and Solutions

Hand and Stone has errors/crashing/not working
Hand and Stone server network connectivity issues
Hand and Stone has black screen

Hand and Stone iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Hand and Stone app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Hand and Stone app crashes or not working on Iphone (iOS):

Close and restart the Hand and Stone app on iPhone
Update Hand and Stone app to the Latest Version for iOS
Uninstall and reinstall Hand and Stone iPhone app
Update your iPhone to the latest iOS version

Fix Hand and Stone on iPhone unable to connect to server/internet connection issues::

To resolve Hand and Stone network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Hand and Stone black/white screen (blank screen) on iPhone:

Follow the Hand and Stone iOS app troubleshooting guide Here →

Hand and Stone Android App Issues and Solutions

Fix Hand and Stone not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Hand and Stone app issues:

Force Stop the Hand and Stone App
1. On android, goto "Settings" » click Hand and Stone app. » click "Force Stop".

Update Hand and Stone to the latest version on PlayStore

Clear Hand and Stone App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Hand and Stone app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Hand and Stone.

Fix Hand and Stone unable to contact server/ Hand and Stone internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Hand and Stone » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Hand and Stone » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Hand and Stone on android.

Solve Hand and Stone black/white screens issue on Android:

Follow the Hand and Stone android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Hand and Stone Franchise Corp., developers of Hand and Stone.

100% Contact Match

Developer: Hand and Stone Mobile

E-Mail: [email protected]

Website: Visit Hand and Stone Website

About this app

You can book an appointment at any of our 500+ locations, and customize your spa experience with our selection of available services and upgrades. You can also purchase a gift card for friends and relatives, or view your available membership credits and loyalty points. Book an appointment, and customize your spa experience with our full selection of massage and facial services. 5. HandandStone also features a Quick Booking option for faster booking of repeat services, and a self check-in feature for members. 1. Create and manage your account, or login using your existing Hand and Stone account login credentials. 7. Quickly rebook repeat services from your past appointment history. 6. With the Hand & Stone Mobile App, relaxation and comfort are at your fingertips. Find a location near you, or search from our list of 500+ spa locations throughout the US. 2. View membership information, including available service credits and loyalty points.