Contact InstaPay Egypt Support
Company Name: EBC
About: Welcome to InstaPay!
InstaPay enables you to send and receive money instantly
24x7 in a fast, secure and easy way through your mobile phone.
How does it
work?
- Onboard your Bank Accounts & Meeza Prepaid Cards
The first step is to
ensure that your mobile number is linked and registered to your account at your
bank.
InstaPay Egypt Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of EBC
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit InstaPay Egypt Website
Privacy Policy: https://www.instapay.eg/?page_id=225
Developer: Egyptian Banks Company
Privacy & Terms:
Can I trust InstaPay Egypt app?
Protect your data and wallet. We investigate the developer's website (Instapay.eg), verify they're legit, and uncover hidden scams or complaints.
15 Most reported problems 😔💔
Hello, I have an InstaPay account linked to my National Bank of Egypt account. I reset my phone and reinstalled the app, but I cannot receive the SMS verification code because the registered mobile number (Orange Egypt) is not with me and I am currently outside Egypt. Could you please help me access my account or change the verification method? Registered mobile number: (01223657845) Name: (Beshoy ashraf yousif ANDRAWS) Thank you.
البرنامج بقالو 15 يوم لا يعمل لما بضغط عليه مش بيحمل يفتح ويقفل في نفس اللحظه
انا برا مصر و الابلكيشن عايز ي verify باستخدام رقمي المصري لو يبقا بالايميل يبقا احسن كتير
مرحبًا فريق دعم InstaPay، تطبيق InstaPay مش شغال على هاتفي [oppoa54] من يوم [23/2/2026]. حاولت كل حاجة (تحديث، مسح كاش، إعادة تثبيت) ولسه المشكلة موجودة. رقم الحساب/الهاتف المرتبط بالتطبيق: [01283144557]. أرجو المساعدة في حل المشكلة. شكرًا.
اشتريت هاتفا جديدا وعندما افتح istapay يقولى الرساله لم تصلوهو نفس الرقم المسجل بالبنك
الموضوع: شكوى بخصوص عملية لم يتم استلامها رغم ظهورها ناجحة السلام عليكم، أنا المستخدم أحمد طلبة حسن مساعد عبدالحليم، رقم حسابي على InstaPay هو ahmed.8900@instapay. بتاريخ 02 نوفمبر 2025 الساعة 08:17 مساءً تم إرسال مبلغ 100 جنيه مصري من حساب karem91@instapay، ورقم المرجع الخاص بالعملية هو 51497482284، وظهرت رسالة للمرسل بأن العملية تمت بنجاح. ومع ذلك، لم يصل المبلغ إلى حسابي حتى الآن. برجاء التحقق من العملية وتسويتها في أقرب وقت ممكن. شكرًا لتعاونكم. الاسم: أحمد طلبة حسن مساعد عبدالحليم رقم الموبايل المسجل في InstaPay: [اكتب رقمك هنا]
I made a transfer yesterday from my account in CIB to my account in Banque Misr for 5000EGP at 16:01 hour and the transaction was debited to my account in CIB but did not reach BM and mark pending in the InstPay app for over 24 hours now. How I claim the money or expect a rejection or successful transaction. I cannot call you since I am living abroad and the number provided cannot be dialed from here
انا في السعودية و البرنامج كان شغال معايا كويس و عادي شيلت الخط المصري من التلفون خرج البرنامج رجعت الخط المصري تاني و مش عارف ادخل كل مره بيقول فشل في ارسال الرسالة
السلام عليكم، أنا حالياً خارج مصر ولا أملك الرقم المصري المرتبط بحسابي على إنستا باي. لدي رقم آخر باسمي وأود معرفة إمكانية ربط التطبيق به أو استخدامه للتفعيل. برجاء توضيح الخطوات المطلوبة، وفي حال الاحتياج لبيانات إضافية (مثل الاسم أو بيانات الحساب)، سأقوم بتزويدكم بها فورًا عبر القنوات الرسمية الآمنة. شكرًا لدعمكم وتعاونكم.
I bought new mobile and download istapay when I open insta and select by Number that linked with bank insta didnot send to me SMS o configure so what is the problem ?
I bought new mobile and download istapay when I open insta and select by Number that linked with bank insta didnot send to me SMS o configure so what is the problem ?
i lost my cell phone and i need to protect my insta pay app from any one to use it
Crash
by KingyKingy
Like the idea .. made an account .. but whenever I try to select a bank the application crashes … uninstalled and reinstalled several times but still that crash .. have no clue what’s wrong with it ! ios 15.4.1… keeps crashing !!! I dunno what’s wrong with you people !! Is it that hard to fix ??!!!
Incomplete registration
by Alsalamo Alykom
I tried many times to add my bank account but it gives me an error with bank account or mobile number. I did contacted the customer service and they raised a technical issue for me but in vain. They attributed the error for the new iOS update.
Doesn’t work outside of Egypt 👎
by SDRev16
Installed it and connected my Egyptian bank account while in Egypt, couldn’t use the app while I am abroad, what a weird and dumb restriction!!
Update:
The app developer has been giving a canned response to all reviews without fixing the problems in the app, what a joke!
Have a Problem with InstaPay Egypt? Report Issue
Why should I report an Issue with InstaPay Egypt?
- Pulling issues faced by users like you is a good way to draw attention of InstaPay Egypt to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a InstaPay Egypt customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using InstaPay Egypt.
