Contact Jigsawscapes Support

With my new iPad and new Apple Pencil, for months, this app has been my daily companion. Suffering a recent brain injury, the slide and glide, colors, photographs, gestures, and all workings have continued to play a significant part in my restoration therapy…until recently. I purchased the game. Suddenly, with “rotate” selected, the pieces no longer rotate with the Apple Pencil. My first inclination was to check the Help Center. Nothing to suggest the pieces no longer rotating. So I turn to you, my trusted compatriots who love this puzzle game as much as I, for anyone who might experience the same. Customer Service Chat responded with a hope to update the game soon as they are aware of ongoing problems. Now, they say check the new update. All aspects work as usual but for the puzzle pieces rotating with the new Apple Pencil. I’ve uninstalled, lost all of my gems and saved puzzles, re-installed, tried, and tried again, to no avail. A few re-downloads later, still nothing. My iPad and Pencil work with all apps, but this one, (for rotating pieces). For fear of sounding dramatic, I feel as though I’ve lost a trusted calming, restorative companion that has helped me through a tough time. Any help on this is warmly embraced. Thank you.

With my new iPad and new Apple Pencil, for months, this app has been my daily companion. Suffering a recent brain injury, the slide and glide, colors, photographs, gestures, and all workings have continued to play a significant part in my restoration therapy…until recently. I purchased the game. Suddenly, with “rotate” selected, the pieces no longer rotate with the Apple Pencil. My first inclination was to check the Help Center. Nothing to suggest the pieces no longer rotating. So I turn to you, my trusted compatriots who love this puzzle game as much as I, for anyone who might experience the same. Customer Service Chat responded with a hope to update the game soon as they are aware of ongoing problems. Now, they say check the new update. All aspects work as usual but for the puzzle pieces rotating with the new Apple Pencil. I’ve uninstalled, lost all of my gems and saved puzzles, re-installed, tried, and tried again, to no avail. A few re-downloads later, still nothing. My iPad and Pencil work with all apps, but this one, (for rotating pieces). For fear of sounding dramatic, I feel as though I’ve lost a trusted calming, restorative companion that has helped me through a tough time. Any help on this is warmly embraced. Thank you.

With my new iPad and new Apple Pencil, for months, this app has been my daily companion. Suffering a recent brain injury, the slide and glide, colors, photographs, gestures, and all workings have continued to play a significant part in my restoration therapy…until recently. I purchased the game. Suddenly, with “rotate” selected, the pieces no longer rotate with the Apple Pencil. My first inclination was to check the Help Center. Nothing to suggest the pieces no longer rotating. So I turn to you, my trusted compatriots who love this puzzle game as much as I, for anyone who might experience the same. Customer Service Chat responded with a hope to update the game soon as they are aware of ongoing problems. Now, they say check the new update. All aspects work as usual but for the puzzle pieces rotating with the new Apple Pencil. I’ve uninstalled, lost all of my gems and saved puzzles, re-installed, tried, and tried again, to no avail. A few re-downloads later, still nothing. My iPad and Pencil work with all apps, but this one, (for rotating pieces). For fear of sounding dramatic, I feel as though I’ve lost a trusted calming, restorative companion that has helped me through a tough time. Any help on this is warmly embraced. Thank you.