Contact Jigsaw Puzzles Support

by Pemzieann

Updating my review. Still waiting for an update to put pieces back on the side. The playing area is now too small for me to see, and pieces are too small also. I read your suggestion that we can zoom in on board and pieces in the playing area. I just want you to know I tried that, it doesn’t work because it cuts off the top and bottom of the puzzle. I can’t even do the edges, they’re cut off. Please listen to your players and put things back the way they were.

Best jigsaw app I’ve found until...you shrunk the playing area and put the pieces on the bottom. Now it’s so hard to see that I can’t even play. Why did you change things? Terrible update. Leave things alone! What set this app apart from the rest was the nice full screen picture area (I play on iPad) and easy to see pieces on the side. Now it’s too hard to see. I will be deleting and searching for another if this doesn’t get corrected. From reading other reviews, it is clear everybody HATES this change. One reviewer says you now want us to pay in order to get the pieces on the side format back. No way am I paying for that. Please listen to us and put things back the way they were. It was a perfect app, I would have easily given it 5 stars. How disappointing, because I used to love it!

by T De P

Nice app with a wide range of beautiful pictures. I love being able to change the size and shape of the pieces...rotating or not. There are some annoying little glitches, preventing this from getting a 5. Sometimes the pieces will freeze and you have to wait several seconds to be able to move them again. Very occasionally the entire app will crash and close. None of this prevents me from opening it up and enjoying it almost every day though!

Update: Yesterday I would have given this app 5 stars. I updated 2 days ago and the look and feel are smoother and very nice. Today the initial ad came on (a new one for a paint by number app). There was no way to turn it off, which is fine, as I am getting this for free, but even after the app's video was over, there was no way to the puzzles. No "x," no buttons except the one to buy the app. Otherwise just black screen. Poked around the screen, hopefully. Nada. Went to the app that was advertised and came back and there was still seemingly no button to get me to the puzzles. 🤷🏼‍♀️ I would give the app 0 stars if I knew this was permanent. I'm hopeful that I will actually see puzzles again on the puzzle app and not just an offer I "can't refuse."

by KakiCol

The issue was fixed again but then you changed it back. Based on all the other people who agree, why do you keep moving the pieces to the bottom. At least give people the option. It is much better when they are on side. Also as another user commented why all of a sudden do you have the same exact pieces for every puzzle. It makes it so I know where certain pieces go. I miss when each was different.

You had fixed the issues I had the last time I wrote this review and now you regressed with the latest update. You made the puzzle area smaller again and moved the pieces to only be at the bottom. I prefer it to the side so I have more screen for the puzzle. And why all of a sudden do I have to watch a 30 second ad when before it was only 5 seconds.

Previous: The latest update is awful. The puzzle used to be my whole screen and now it is tiny with unused space to the sides. There should be an option to have the pieces on the side and not only on the bottom. I also dislike that you cannot see the full picture over the puzzle you are working on and instead it covers the whole screen. I would also like to know why the option to return pieces back to the side is gone. Please return the puzzle screen back to the way it was. This used to be my favorite app but not with this update.