Contact Jigsaw Puzzles Support

by M.short1016

I’ve used this app for a long time and always loved it - definitely the best puzzle app on the App Store. Tons to choose from and lots of options for difficulty. Love the option for segmented play as well, which can be easier to manage when playing on a phone. I would work on puzzles every night before bed to wind down. The ads used to be well spaced out and completely tolerable. However, I don’t know what happened, but all of the sudden I’m getting ads after every 5 puzzle pieces I place. Literally. They are skippable after 5 seconds, but it’s incredibly annoying to be taken out of the game so frequently, and it’s no longer a nice relaxing puzzle experience. I would rather watch a long ad less often than being constantly bombarded with short ones. I would really love to keep using this app, but the frequency of the ads has become a dealbreaker for me. Really disappointed.

Edit: I’ve just learned that there is an option to disable ads for a small fee. I think this is pretty reasonable given all the content in the app, so I appreciate that. However, it’s still unfortunate that the free version of the app is still practically unplayable now due to the frequency of ads.

by JRasmo

First the positive, beautiful puzzles to choose from and the pictures are very sharp and beautiful. The developer did top of the line work on the pictures. Now the problems. First no place to organize the pieces. You have to work the puzzle out underneath any lose pieces on the board. Only one tray and you don’t have the option to move all the pieces out at once or return them to the tray. You manually take one piece out and have to return them one by one to clean up the board. On the side of the puzzle is a white box containing settings background etc. very distracting and can get in the way of your progress because it blocks your view of the puzzle at times, example working on the border or near it. I think the box should be able to disappear from view. Finally towards the end almost couldn’t finish because I could not locate the last two pieces. I toggled the button for edge piece view on and off to locate my missing inner pieces and was able to finally finish. Lastly, no option to use your own pictures to use as puzzles. I am going to delete this app because it is to much of a struggle and not an enjoyable puzzle to work on.

by Cowboisgirl

I wanted to love this app. And when it works correctly, it's pretty great. But I've had trouble completing all but one of my puzzles I've tried. When I get down to the last two or three pieces, they don't fit anywhere - they're the right color/pattern to fit, but they are the wrong shape. You can tell that's where they are supposed to go - and even when you hit the button for a hint, the hint tries to place them there and can't. Another time it allowed me to join two pieces that actually went in separate spots and weren't connected at all. In the end (they were the last two pieces), I had to figure out how to break them apart so that I could complete the puzzle.

And then there are the ads. I understand that this is a free game/app, but it would be great if they could find a less obnoxious way to run ads, rather than interrupting you over and over again during the course of a single puzzle. Other apps, for example, give you the option to watch an ad in exchange for something (such as in game currency to keep "playing"). Or heck, just even playing the ads a little less frequently so that there is less interruption would be an improvement.