Contact Magic Jigsaw Puzzles Games HD Support

Reported this on the 14th of December. Have had no response. My puzzle pieces are different sizes of strange shapes, triangles, blocks, etc. please fix ASAP. I am losing points because I cannot work dated puzzles or do the required 1 or 2 day puzzles for coins. Please take care of this when you receive this request.

I need a phone number to call for help in reducing the size of puzzle pieces. Can you please help me.

I have been doing your puzzles for years and love them. However I would like to know how to delete puzzles that I have completed. I'm running out of storage space. Thank you for a great puzzle app.

I already wrote today that Magic Puzzles shuts down just as soon as you even touch any key after loading it. I also wanted you to know that I already did the following: cleared my cache, rebooted my Windows 10 desktop, and even uninstalled and reinstalled it - losing all my accumulated points and data with it :-( Nothing helps at all. Please fix it. I meant to tell you that I really adore the new puzzle piece shapes!!!!

Puzzles keep freezing, takes forever to even get a puzzle up to play, then pieces freeze, I’ve tried restarting my iPad, and I’ve changed the settings as recommended, with no improvement: please help.

I’ve used gold coins that I collected to buy puzzle packs but I can’t play them unless I buy vip. I feel cheated and looking at all the comments you are letting your customers down. You never respond. Bad customer relations.

This keeps popping up Birds in Puzzles with a x or get, I can not clear this, I have to delete the app and start again, this is very frustrating

Could you please tell me why I can no longer get the Best of the Day puzzles that people post? And all of my downloaded puzzles have disappeared into thin air. Now we are only allowed to do one daily puzzle when we download the free “month” puzzle, plus we have to watch an ad if we can get it to play so that we can do this lone puzzle. Very disappointing what has happened to this app.

Your puzzles are a mess i’ve been playing this for years and now (for a few months) it won’t let me finish the pieces won’t set in so it doesn’t ever think the puzzle is finished so i can’t go to the next puzzle

My message box say I have messages but when I open it there are no messages and it says good news you have no messages. Can you help?

Previously I was able to play magic puzzles off line for instance, when I was on an airplane with no internet, on trains, buses etc but now I can only play on line. Also the ads are becoming beyond a joke. I have had to log out three times and I have barely started to do the puzzle. Once the add comes on, if I press the cross in the corner then it takes me to the App Store and not back to my puzzle. Very frustrating. So much so that I will look for a different puzzle app

Unable to use the jigsaw puzzles game as I have in the past. I click on the main entry app and CANNOT CONNECT.........UP UNTIL NOW THERE HAS NOT BEEN A PROBLEM AT ALL. I SEE OTHERS May be having the same problems........When will this be repaired.?

I finish about three quarters of the puzzle and sign out. The next time I sign in the entire puzzle is gone and back in the right column.

New bank card can’t buy jigsaw puzzles Sad,

Unable to get jigsaw puzzle app to load on my I-pad. It has been difficult for months to load but this is second day it won't load. Any suggestions. Do I need to delete puzzles?

Unable to play through Facebook for many days now; get only a black screen when I try to log in.

The puzzles freeze constantly and now all the pieces are black. No matter how many times I reset the problems are never solved.

having trouble getting in all that appears is a black

when i finish a puzzle it is frozen you take my money and most of the puzzles freeze this has been a problem for many years why can't you fix it

Why have you stopped us doing puzzles when offline? The puzzles have been paid for, and take up 6.50 GB of space on my tablet, what is the point of them being there, if I can't use them?

Everytime I do a puzzle on ( The gigsawpuzzle.com ) my pieces flies away, everywhere from one place to somewhere else...It’s very WEARD ...Sometimes I have to find the piece somewhere else. Also the pieces freezez

The last two months have been frustrating. Only one puzzle can be done in a day as the second will freeze up. I used to do at least two a day. I don’t understand your upgrades when it only gets worse. Please try to make an effort to fix these problems. Why pay when you do not deliver?

I bought a puzzle pack for over5,000 points and can only open 5 puzzles with out having to pay money for the rest,,,

I have an iPad 2012. IOS 14 App keeps freezing at the end of a puzzle. It is infuriating. How do I unfreeze it.

Please give us the courtesy of responding to all of these complaints and fix your software. The only thing that works on the app is when you click on buying puzzles. Please fIx this or start refunding for purchased puzzles that are inaccessible.

when i finish a puzzle it is froze i do not get my points

My puzzles will not show as finished after the last piece is in. They show as unfinished. When I continue there are 2 pieces they show as not in the puzzle, I place them in and it is the same thing again.

Still unable to get into the app. When I do it goes to a Harry Potter app and I can’t get out of it.

why cant I play my jigsaws that I've paid for got free offline anymore.?

My magic puzzle is frozen . Christmas scene and music comes up and no way to go anywhere else . When I get my choices, nothing will move or come up.

The Majic jigsaw puzzles freeze after every puzzle and I keep sending requests for help! This is very frustrating and poor service. Please fix this program so that the puzzles are not freezing up! Joyce Cashen

January monthly puzzle all screwed up there are double bonuses and I can’t get credit for the completion unless I do both and still don’t get credit

Why do you insist that we watch an ad. before we can start the next puzzle. The ad does not appear on screen, which means we cannot get the next puzzle to start. This happens all the time and I am thinking of deleting the whole thing

App Store ads cover game! Ugh!

Was working last night...all good...got up today to finish the puzzle.....all gone. When I try to bring up the one I was working on, it's all different. Not 9 sections but one with big pieces.... it's just crazy. Please fix!!!!

I'm having trouble with Magic puzzles. Like others who have complained, I'm having the same issues? Lost all my puzzles and tried several times to restore them, and getting nowhere. My method of payment to you has since changed because My card was compromised but should not have anything to do with puzzles already purchased.

Hi - I downloaded the December puzzle pack recently. I did 1st December but when I tried to do the 2nd iDecember it asked me to “try VIP” for a subscription. As I don’t want this am I to assume I can’t now do the December issue? Thanks.

Magic puzzles and gmail is not working. Is this a problem you know about

All my down loaded puzzles are all of a sudden gone. What can I do? Help!!!

I deleted my app because I was getting a error message “mysterious reason” - downloaded app & cannot sign in. Please help!