Crocs app not working? crashes or has problems?

Crocs Status

Last Updated on 2024-10-29 by Crocs, Inc

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4 User reports:
App has problems

User reports 4

⚠️ Most reported problems ⚠️

Crashes

50.0%

Not working

50.0%

problems reported in the last 24 hours

24 hour clock ⏰

Summary of Crocs Problems 😠👌🔥

- Different size than selected gets put into the cart

- Unable to populate items into the cart or wishlist

- Customer service number does not work

- Customer chat rep can’t offer any remedy

Have a Problem with Crocs? Report Issue

Common Crocs Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Crocs app on iOS and Android devices. Solve all Crocs app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Crocs iPhone Issues and Solutions

Crocs iOS app crashes, not working, errors
Crocs iOS app network issues
Crocs on iOS has black/white screen

Crocs Android App Issues and Solutions

Crocs has errors/crashing/not working
Crocs server network connectivity issues
Crocs has black screen

Crocs iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Crocs app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Crocs app crashes or not working on Iphone (iOS):

Close and restart the Crocs app on iPhone
Update Crocs app to the Latest Version for iOS
Uninstall and reinstall Crocs iPhone app
Update your iPhone to the latest iOS version

Fix Crocs on iPhone unable to connect to server/internet connection issues::

To resolve Crocs network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Crocs black/white screen (blank screen) on iPhone:

Follow the Crocs iOS app troubleshooting guide Here →

Crocs Android App Issues and Solutions

Fix Crocs not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Crocs app issues:

Force Stop the Crocs App
1. On android, goto "Settings" » click Crocs app. » click "Force Stop".

Update Crocs to the latest version on PlayStore

Clear Crocs App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Crocs app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Crocs.

Fix Crocs unable to contact server/ Crocs internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Crocs » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Crocs » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Crocs on android.

Solve Crocs black/white screens issue on Android:

Follow the Crocs android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Crocs, Inc, developers of Crocs.

About this app

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