Contact Masterbuilt Support
Published by Masterbuilt on 2024-04-29 About: Control your Masterbuilt® Gravity Series® and Digital Charcoal products with
our improved mobile app for a seamless grilling experience. Plus, tap into
recipes to stay inspired year-around.
How to Contact Masterbuilt Customer Service/Support
Listed below are our top recommendations on how to get in contact with Masterbuilt. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Masterbuilt. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Masterbuilt
73.33% Contact Match
Developer: Masterbuilt Manufacturing
E-Mail: [email protected]
Website: Visit Masterbuilt Website
100% Contact Match
Developer: Masterbuilt Manufacturing
E-Mail: [email protected]
Website: Visit Masterbuilt Manufacturing Website
Reported Issues: 6 Comments
By Donald J Vaughn
10 months agoDid not receive the correct grease tray basket kit Model #MB20051316 Serial #112316
By Donald J Vaughn
10 months agoDid not receive the correct grease tray basket kit
By William M Cameron
1 year agocase #515974. Need a replacement power cord for MB20040220. The parts list does not have a cord for my model. Please respond.
By CannedBottle
Incredibly useless app
This app is so useless they might as well not even have it. It disconnects from the smoker all the time and most of the time you can’t even set the temps from because nothing will happen.
By SaintsFanCookingGuy
Trash
This app works when it wants to work. Constantly shows my smoker connected but says “looking for device”
By Red Dragons bush Pig
The app is not reliable
This app is too buggy. It was a huge selling point for this grill. But as soon as I lock my screen or go to a different app on my phone the app loses connection with the grill. In order to get it to work again I have to delete the grill from the app, then pair it again. I have already done this multiple times every time I use the grill. I don’t see other Wi-Fi enabled grills with this problem. I see their was a recent update, so I deleted the app and re downloaded. To make sure I have the latest version, and it still crashes. I am very disappointed to say the least, and hope there is a real fix soon. Before I push this to the curb and buy something else.
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- If you are a Masterbuilt customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Masterbuilt.
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