Contact Masterbuilt Support
Company Name: Masterbuilt
About: Control your Masterbuilt® Gravity Series® and Digital Charcoal products with
our improved mobile app for a seamless grilling experience. Plus, tap into
recipes to stay inspired year-around.
Masterbuilt Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Masterbuilt
Verified email ✔✔
E-Mail: [email protected]
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Privacy Policy: https://www.masterbuilt.com/pages/privacy
Developer: Premier Specialty Brands, LLC
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9 Most reported problems 😔💔
1050 MASTERBUILT WITH WIFI CONTROLLER CONTIOL BOARD KIT MODEL NUMBER MB20041220
My master built smoker not working. Turns on for about 10 minutes then shuts off
Lost connection from Iphone to Grill. Need to reset password. Phone and grill pair up but can't communicate. How can I solve this problem. I've tried every password we've used none work. should I delete the grill and start over? Also it would help if there was an eyeball I could click on to see the password. Also noticed you don't have to retype the password. Dick Frakes - 817-919-7425
Did not receive the correct grease tray basket kit Model #MB20051316 Serial #112316
Did not receive the correct grease tray basket kit
case #515974. Need a replacement power cord for MB20040220. The parts list does not have a cord for my model. Please respond.
Incredibly useless app
by CannedBottle
This app is so useless they might as well not even have it. It disconnects from the smoker all the time and most of the time you can’t even set the temps from because nothing will happen.
Trash
by SaintsFanCookingGuy
This app works when it wants to work. Constantly shows my smoker connected but says “looking for device”
The app is not reliable
by Red Dragons Bush Pig
This app is too buggy. It was a huge selling point for this grill. But as soon as I lock my screen or go to a different app on my phone the app loses connection with the grill. In order to get it to work again I have to delete the grill from the app, then pair it again. I have already done this multiple times every time I use the grill. I don’t see other Wi-Fi enabled grills with this problem.
I see their was a recent update, so I deleted the app and re downloaded. To make sure I have the latest version, and it still crashes. I am very disappointed to say the least, and hope there is a real fix soon. Before I push this to the curb and buy something else.
Have a Problem with Masterbuilt? Report Issue
Why should I report an Issue with Masterbuilt?
- Pulling issues faced by users like you is a good way to draw attention of Masterbuilt to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Masterbuilt customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Masterbuilt.
