Contact CapMetro Support
Published by Capital Metropolitan Transportation Authority on 2023-08-01 About: The official CapMetro App offers public transportation riders in Austin and
surrounding areas trip-planning tools, fare purchasing, real-time departure
information, service alerts, schedules and maps and other great features that
make riding easy. Our latest update includes a virtual card called AMP that
provides riders the savings of a daily or monthly pass without paying the full
cost up-front.
How to Contact CapMetro Customer Service/Support
Listed below are our top recommendations on how to get in contact with CapMetro. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact CapMetro. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
100% Contact Match
Developer: Capital Metropolitan Transportation Authority
E-Mail: [email protected]
Website: Visit CapMetro Website
59.26% Contact Match
Developer: Capital Metropolitan Transportation Authority
E-Mail: [email protected]
Website: Visit Capital Metropolitan Transportation Authority Website
Reported Issues: 3 Comments
By Papillion_13
App Doesn’t Work
I work for a college and we get a free pass every semester. I never had a problem with the older app but the new one I already hate it. Four times I have been trying to attach the pass to the virtual card and it won’t work! I’ve reached out to our main office and even CapMetro office an no one has been able to help me solve this issue. I ride the metro rail not the bus, I received an email telling me to load money to the card but our passes are free via the college. Ugh…so frustrating!!!
By whaeveruytres
Unnavigable, stupid, wrong, doesn’t even work right
Capital Metro replaced their old well designed app that worked as it should with this piece of complete idiocy. Might not have their name spelled right but they can’t spell it either, app doesn’t have their name spelled out anywhere, and the hapless idiot I talked to at customer service isn’t likely bright enough. According to what has been explained to me, they assume we aren’t bright enough to know when to buy what tickets. So they FORCE us to use some digital card that it doesn’t explain how to use, that makes no sense, that doesn’t let you view the ticket, not clear if you can store multiple tickets like most people do or how you would view them. There is no way to just view or present your ticket. AND that useless CARD doesn’t tell date the ticket expires so you can plan intelligently when to buy a new one. Anyone not bright enough to use standard tickets needs to go home to Mommy and get put back in their crib. Capital Metro needs to toss this piece of junk and bring back the old app. Unfortunately it is well recognized in the Austin area that Capital Metro is run by incompetent idiots. That is why voters never approve their otherwise much needed projects, and the City of Pflugerville, where I now live, won’t even do business with them.
By Papillion_13
App Doesn’t Work
I work for a college and we get a free pass every semester. I never had a problem with the older app but the new one I already hate it. Four times I have been trying to attach the pass to the virtual card and it won’t work! I’ve reached out to our main office and even CapMetro office an no one has been able to help me solve this issue. I ride the metro rail not the bus, I received an email telling me to load money to the card but our passes are free via the college. Ugh…so frustrating!!!
Have a Problem with CapMetro? Report Issue
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Why should I report an Issue with CapMetro?
- Pulling issues faced by users like you is a good way to draw attention of CapMetro to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a CapMetro customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using CapMetro.
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