Contact Ava Support

by Corephan

Hi there I’m a financial & credit enthusiast. Now I still Advocate for Ava, IF your financial situation can benefit from it, but it can be a stagnation or In my case drop it by 105 points and slow down my business & finacial content creation. But none the less it doesn’t take away from what the goal of the service does it just not for everyone.

My personal experience: I signed up for Ava on Feb 2023. Now, before I advise anyone that comes to my channel and or recommend a service I let them know I’ve use it! In my case with a great credit score and a high credit line + good credit mix of accounts. it truly didn’t benefit at all. But I still got to show I use the service before I advocate for it cause my situation it didn’t help but if I had a low mix of credit, and the 3600 credit line being report can benefit others!

My specific issue: throughout signing up and setting up Auto Pay & connect checking & savings. They emailed - which some of their email are flagged as Spam, mentioning a disconnect with autopay being blamed on plaid. With no info as to why? Now this is why it not a plug and play even though they state to just keep the bare minimum funds cause B2B they disconnect Autopay. Coming back from my international business tour, sitting down with financial advisor it was brought to my attention that my score drop 105 points. I reached out by email to have clarification & dispute. They respond still not clarifying.

by Anachronda

On many credit oriented apps there is an option to view available loans based on prequalifying conditions, then allows you to decide whether to apply for them. This app seems to skip the decide step. After simply choosing to look at that option I received notification through text and email from scores of different loan companies indicating that a loan had been fully applied for and approved or not approved. All those hard credit checks are dings on the credit as well as any rejections, which the latter are bound to happen with so many blind approvals. I tried to get help from support but they were unable to even begin to assist me in finding out what companies had been applied to. To even begin to undo the damage.

As for the general use case of having it pay for a subscription and you pay it back, the flaw there is they restrict your ability to pay them. So you can't just pay them back right away and have that credit available in time for the next charge. Reached out to support on that and they said this was how it works. Not great.

by Pretty In Mink

Everything was working fine until I wasn't able to make proper on time payments using ANY card which caused me to fall two payments behind and hurt my credit score more than it was before signing up. When I contacted "customer service" via email they informed me that there was a "freeze" on my account and I needed to provide documentation from my bank explaining that the hold wasn't OFAC related?! My bank had absolutely no idea what hold they were speaking of or why they would even request such. My bank advised me not to continue business with them suspicious of some sort of scam because I am not in a foreign country nor have I done or received any international wire transfers so what could be the real reason for claiming this imaginary hold?! I closed my account (since I wouldn't be able to make payments anyway due to them blocking payments) and I just won't be doing any business with this fishy company.