Contact PurrSong Support

by Messy Jessie Lee

The app is very frustrating to use because in certain sections, such as making a cat profile, it’ll let you make the whole profile and then at the end when you are supposed to click the “confirm” button, it just doesn’t work. It won’t confirm and create the profile. I have two cats and for some reason it only let me successfully make one cat profile. I’ve tried twenty times to create my second cats profile, even trying changing the name, breed, birthday, ect just in case any of the info was causing a glitch. It still isn’t working…..

by BiscuitMagnolia

Just stopped working, no usage data. Seems abandoned. I’m on latest firmware, internet connected etc. it’s broken and has been for some time

by Miwumiao411

This is a terrible upgrade of the app. The new version added a lot of new features but neglected the core functions to the previous app. The app no longer tracks unknown cat activity (which is essential for multiple cat household and cats with similar weights), the app doesn’t track the cat activity if the weight user put in the profile doesn’t match exactly to the actual cat weight. With the update i no longer can see if the cat bowel activity are normal each day but looking at a chart. Also the cat activity can now only be viewed at the notification without showing the actual time and date of each activity, instead it only shows x hours ago, so I needed to do some math now each time when look at the notification?

I really don’t care about any function other than being able to track my cats bowel activities precisely. Please update the app to fix all the core features.