BYU Status

Last Updated on 2022-09-14 by Nickel

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Common BYU Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot BYU app on iOS and Android devices. Solve all BYU app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

BYU iPhone Issues and Solutions

BYU iOS app crashes, not working, errors
BYU iOS app network issues
BYU on iOS has black/white screen

BYU Android App Issues and Solutions

BYU has errors/crashing/not working
BYU server network connectivity issues
BYU has black screen

BYU iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever BYU app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix BYU app crashes or not working on Iphone (iOS):

Close and restart the BYU app on iPhone
Update BYU app to the Latest Version for iOS
Uninstall and reinstall BYU iPhone app
Update your iPhone to the latest iOS version

Fix BYU on iPhone unable to connect to server/internet connection issues::

To resolve BYU network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix BYU black/white screen (blank screen) on iPhone:

Follow the BYU iOS app troubleshooting guide Here →

BYU Android App Issues and Solutions

Fix BYU not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent BYU app issues:

Force Stop the BYU App
1. On android, goto "Settings" » click BYU app. » click "Force Stop".

Update BYU to the latest version on PlayStore

Clear BYU App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "BYU app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch BYU.

Fix BYU unable to contact server/ BYU internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click BYU » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got BYU » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch BYU on android.

Solve BYU black/white screens issue on Android:

Follow the BYU android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Nickel, developers of BYU.

Verified email ✔✔

E-Mail: [email protected]

Website: 🌍 Visit BYU Cougar Club Website

Privacy Policy: https://byu.nickeldxm.com/privacy

Developer: Nickel, Inc.

100% Contact Match

Developer: Brigham Young University

E-Mail: [email protected]

Website: 🌍 Visit BYU Website

About this app

Built exclusively for members of the this app Cougar Club, and specifically designed to improve the donor's experience. Members, can easily manage their membership, receive first-look and exclusive content, and enjoy direct communications with Cougar Club staff from their mobile devices.