Contact Krystal Support
Company Name: The Krystal Company
About: Ready to score rewards with every purchase? Our loyalty program app makes it
easy to earn points, unlock exclusive perks, and enjoy special deals—all in
one place!
How it Works:
1. Sign Up & Start Earning: Download the app, sign
up, and get rewarded right away!
2.
Krystal Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of The Krystal Company
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit Krystal Website
Privacy Policy: https://www.krystal.com/privacy-policy
Developer: The Krystal Company
Can I trust Krystal app?
Protect your data and wallet. We investigate the developer's website (Krystal.com), verify they're legit, and uncover hidden scams or complaints.
4 Most reported problems 😔💔
I was not given my correct order when I picked it up. I ordered 6 regular Krystal and 2 chicks and I paid $18 for 5 Krystal’s. I am 83 years old with health problems and my husband is on hospice. He wanted Krystal for lunch. I don’t get out much but did to get him the Krystal I would just like to get my money back. So disappointed in Krystal.
Horrible & thieving app
by Capt.Charisma
Placed an order at a 24 hour Krystal burger. Order was nearly $50 when I showed up no one was there but all the lights were on and there was not one single car in the parking lot. Even though I never got my food, I still got charged.
When I called the store the next day, they said “there’s nothing they can do”. When I asked for a number for a corporate office or regional manager they said I don’t have that information.
Tried a ton of different numbers via Google and Quora with no success. So basically this app has cost me $50 and probably a few hundred dollars of my time for food I never received. So I won’t waste any more of my money, I recommend you not waste yours.
No Way to Contact Support
by Chef_boi_rd
Ordered a large order in the app for several people after it said they were open 24 hours online and in the app. Got to the store to pick it up, pulled up to the drive-thru and there was an automated message saying they were currently closed. There were workers inside with all the lights on, so I pulled up to the window and waited for about 15-20 minutes watching the order status update in the app. It went from being prepared, to ready for pick up, to order picked up. Still sitting there and have not gotten any food or talked to any of the workers inside. Now I’m out $50 and there’s not even an option to contact for a refund in the app. Very disappointed.
Needs improvement
by LUVtohearu
Placed a mobile order through the app. I Went to the drive thru and told the employee that I had placed a mobile order! They said they were out of the chili . I asked them if they had refunded the money back to my credit card and was told that they could not refund my money back and I had to use the app to get my money back!! Spent 30 minutes trying to figure out how to get the money back!! From what I can see! No you can’t get a refund !! You can’t cancel a order either!
What’s up with a app that you can’t use to cancel an order from or at least ask the staff at the restaurant to cancel the order and get the money back!!!
This app has to go!
Have a Problem with Krystal? Report Issue
Why should I report an Issue with Krystal?
- Pulling issues faced by users like you is a good way to draw attention of Krystal to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Krystal customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Krystal.
