ochama Status

Last Updated on 2024-10-20 by JINGDONG RETAIL (NETHERLANDS) B.V.

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5 User reports:
App has problems

User reports 5

⚠️ Most reported problems ⚠️

40.0%

Not working

40.0%

Account

20.0%

problems reported in the last 24 hours

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Common ochama Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot ochama app on iOS and Android devices. Solve all ochama app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

ochama iPhone Issues and Solutions

ochama iOS app crashes, not working, errors
ochama iOS app network issues
ochama on iOS has black/white screen

ochama Android App Issues and Solutions

ochama has errors/crashing/not working
ochama server network connectivity issues
ochama has black screen

ochama iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever ochama app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix ochama app crashes or not working on Iphone (iOS):

Close and restart the ochama app on iPhone
Update ochama app to the Latest Version for iOS
Uninstall and reinstall ochama iPhone app
Update your iPhone to the latest iOS version

Fix ochama on iPhone unable to connect to server/internet connection issues::

To resolve ochama network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix ochama black/white screen (blank screen) on iPhone:

Follow the ochama iOS app troubleshooting guide Here →

ochama Android App Issues and Solutions

Fix ochama not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent ochama app issues:

Force Stop the ochama App
1. On android, goto "Settings" » click ochama app. » click "Force Stop".

Update ochama to the latest version on PlayStore

Clear ochama App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "ochama app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch ochama.

Fix ochama unable to contact server/ ochama internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click ochama » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got ochama » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch ochama on android.

Solve ochama black/white screens issue on Android:

Follow the ochama android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at JINGDONG RETAIL (NETHERLANDS) B.V., developers of ochama.

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