Contact FieldPulse Support

by Ifiwereabravo

This used to be the single best field service app ever and then something changed and they disabled every feature that you need to use the app. They essentially decided it’s going to be a desktop only tool and now I can’t find any Client records whatsoever unless I know the first and last name of the client, I cannot look them up by address by phone number by neighborhood by estimate number. There is no way to find people so many things are broken in this app now. I think the company sold themselves to someone else and they couldn’t support the traffic that it had and they had to cut features, but it is essentially unusable if you are a field workers company.

by Chris1234c3h

Software has many bugs. Always crashing and losing customer data. Support team never responds and offers any help. For the inflated price they charge it is not worth it. Many other great software system out there. I would recommend Housecall Pro or Jobber over FieldPulse. I should have known not to use this software when I had to beg their sales team to setup a demo. They always made meetings then cancelled them with no notice or explanation. It was as if I was too small of a business for them to care. MAJOR red flag I should have listened to.

by M_honey

I emailed them 5 days before renewal to cancel and they still held the payment out on renewal date. I have contacted customer service about the renewal and receiving a refund. They called me to find out why I was cancelling, they told me I would receive a call within a day and never received a call back. There is no number to call, you can only deal with online chat. Horrible service!