Contact LightCut Support
Company Name: Yue-Jie Innovations Science and Technology Co. , Ltd.
About: LightCut is an AI video editor with rich video templates and video effects that
helps you make stylish videos and vlogs easily. With AI video editing, you can
make awesome videos with just one tap.
LightCut Customer Service 👿🤬😡😠💢😤
Listed below are our top recommendations on how to get in contact with LightCut - AI Video Editor. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact LightCut - AI Video Editor. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit LightCut Website
Privacy Policy: https://sv-light-cms-prod.oss-us-west-1.aliyuncs.com/resources/terms/privacy.html
Developer: LightCut Inc.
Read 4 Customer Service Reviews 😭😔💔
Love the DJI products and Lightcut program for IPad. I have an issue that states not enough storage? I only have 2 videos I edited 4min and 3min approx. in 4K. My ipad has 135GB of storage. It mentions to clear app storage however I only have 2 projects and with many more to do as a real estate photographer and videographer, help asap please cell 705-626-0787
Did not work as advertised
by Half Whitney
1) The app wanted access to all of my photo library and °would not let me access or edit the videos my drone° without full access to the complete content of °MY° photo library on my phone.
2) The app automatically made short videos of the photos (and made an 11 second movie of my 3:45 video) with music, but would not download the raw files to my device or allow me to edit out the “suggested” effects.
3) There may have been an educational video, but I couldn’t find it.
4) The downloads from my drone only work when I was connected to WiFi °and° to my cellular network, the app flashed “bad connection error” windows when I tried to download images and video to a pad that only connects to WiFi & bluetooth
I was very disappointed by my experience, this app was highly recommended by DJI to download and edit video files from their drones. It was useless to me without the ability to view and edit the raw footage from my drone.
I might have found and used some of the templates and music available in the app, but I’ll never know. I never saw my own raw videos, so I had no experience actually using the app and I am unable to give an opinion on how the actual editor works.
Decent editing app, BUT, why doesn’t it support the original DJI Osmo Pocket?
by OneTenaciousG
Other than a few glitches (like the app freezing when you have a large file created) my only problem is that you don’t support wireless connection of the original Osmo a pocket. Fix that, and I’ll give you 5 stars.
**Update!!**
I’ve revised my Rating of this Application, from a 4 Star rating, to a 1 Star rating, due to the fact that you (DJI) are forcing your users to update their equipment, by removing older models.
For instance, the Osmo Pocket should DEFINITELY be supported (as it was upon your App’s launch) but, for some ridiculous reason, you’ve removed its compatibility!
For the record, I intended to upgrade to your a Osmo Pocket 3, before you did this, but, if I can’t guarantee future compatibility, then, why buy anymore of your products, at all.
Did not work as advertised
by Half Whitney
1) The app wanted access to all of my photo library and °would not let me access or edit the videos my drone° without full access to the complete content of °MY° photo library on my phone.
2) The app automatically made short videos of the photos (and made an 11 second movie of my 3:45 video) with music, but would not download the raw files to my device or allow me to edit out the “suggested” effects.
3) There may have been an educational video, but I couldn’t find it.
4) The downloads from my drone only work when I was connected to WiFi °and° to my cellular network, the app flashed “bad connection error” windows when I tried to download images and video to a pad that only connects to WiFi & bluetooth
I was very disappointed by my experience, this app was highly recommended by DJI to download and edit video files from their drones. It was useless to me without the ability to view and edit the raw footage from my drone.
I might have found and used some of the templates and music available in the app, but I’ll never know. I never saw my own raw videos, so I had no experience actually using the app and I am unable to give an opinion on how the actual editor works.
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