Contact VisionLink™

Contact VisionLink Support


Company Name:

About: Manage your entire fleet – both Cat® and non Cat assets – with easy access
to your equipment's data. VisionLink® provides you with tools that can help
make your operation more productive and efficient.


 
  2026-04-20

VisionLink Customer Service 💢

Hard-to-find customer service info can be a red flag. Is VisionLink Safe to use?

The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.



NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Caterpillar Inc.



Verified email ✔✔

E-Mail: [email protected]

Website: 🌍 Visit VisionLink Website

Privacy Policy: https://www.cat.com/en_US/legal-notices/visionlink-legal-notices.html#privacy

Developer: Caterpillar Inc.





Can I trust VisionLink app?

Protect your data and wallet. We investigate the developer's website (Vl.cat.com), verify they're legit, and uncover hidden scams or complaints.




2 Most reported problems 😔💔

4.4 out of 5

Downgrade from cat inspect

2025-03-05

by Only If It Worked

App is a downgrade, the support is mediocre/ non existent, there’s no phone number to contact anyone. Equipment isn’t tracked like it used to be.

Need maintenance back.

2025-03-06

by Tank951

I used to be able to track upcoming services with my phone and now that option is no longer available. This was a great tool. The only way to do it now is with your laptop or desktop computer. I was able to see upcoming services, make notes during services, mark them as complete, and adjust due date/hours all on my mobile phone. Please bring this back.




Have a Problem with VisionLink™? Report Issue




Why should I report an Issue with VisionLink™?

  1. Pulling issues faced by users like you is a good way to draw attention of VisionLink™ to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a VisionLink™ customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using VisionLink™.


Alternatives