Are you having issues? Select the issue you are having below and provide feedback to Passe Covid.
Complete guide to troubleshoot Passe Covid app on iOS and Android devices. Solve all Passe Covid app problems, errors, connection issues, installation problems and crashes.
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Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Imprensa Nacional-Casa da Moeda S.A., developers of Passe Covid.
Contact e-Mail: [email protected]
The application validates the authenticity of the EU Digital Covid Certificate and the compliance with the Portuguese validation criteria defined by health authorities (Decree-Law No. 54-A/2021). This application does not guarantee the security of the holder of the COVID Digital Certificate in relation to COVID-19, nor their identity, serving only to validate the authenticity of the certificate. A result with red sign means that the certificate is not valid (the validation includes verification of the authenticity of the certificate and compliance with the health rules defined by the DGS). Point the camera of your phone to read the QR code of the presented Digital Certificate COVID. Passe Covid can be used by everyone, including air companies, organizers of cultural, corporate, sporting and family events (such as weddings and baptisms), so that we can get back to normal days and our freedom, in safety. The application may be used by entities to validate certificates issued by all Member States of the European Union, Iceland, Liechtenstein, Norway and Switzerland. The certificate may be presented on paper or in digital format. A green light result means that the certificate has been successfully validated. PasseCovid will automatically check the certificate. The application does not store any kind of personal data.