COCOA app not working? crashes or has problems?

COCOA Status

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This app is for use in Japan. Officially provided by the Ministry of Health,
Labour and Welfare of Japan (MHLW), this app notifies you of close contact with
COVID-19 positive users to help the government and healthcare organizations
contain the spread of COVID-19.


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Reported Issues: 2 Comments

By George Brendecke   1 year ago


I arrived in Japan from Australia on 14 May 2022 and was told that I did not need to isolate/quarantine. Can I uninstall COCOA if I want to now? It is using a lot of battery power, probably because of Bluetooth and I cannot use my Mobile Phone for a full day without recharging it. Thanks!

By Mathias Schmitt   1 year ago


Networking not possible


Common dislikes about COCOA app

- Screen grabs are all in Japanese

- Unreliable

- Doesn't affect immigration process



Have a Problem with COCOA - COVID-19 Contact App? Report Issue

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Common COCOA Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot COCOA app on iOS and Android devices. Solve all COCOA app problems, errors, connection issues, installation problems and crashes.


Table of Contents:

  1. COCOA iPhone Issues and Solutions

  2. COCOA Android App Issues and Solutions

   



  Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Ministry of Health, Labour and Welfare - Japan, developers of COCOA.


31.58% Contact Match

Developer: Maryland Department of Health

E-Mail: [email protected]

Website: Visit COCOA Website



About this app

Officially provided by the Ministry of Health, Labour and Welfare of Japan (MHLW), COCOA notifies you of close contact with COVID-19 positive users to help the government and healthcare organizations contain the spread of COVID-19.  If you are tested COVID-19 positive and have anonymously registered the positive test result, COCOA will notify users who were within 1 meter for 15 minutes or more during the period of infectivity.  When you are tested COVID-19 positive, please register so in COCOA to notify other users of potential infection.  If the code shared by a COVID-19 positive user matches with a code stored on your device, you will be notified that you have been in close contact with COVID-19 positive user and provide guidance to protect your health.  To visualize the close contacts select it from COCOA or the notifications and you can see the contact period with positive registrants during the last 14 days.  When smartphones with COCOA are in close contact, they exchange random codes which are stored only on the devices.  To receive notifications of close contact , you need to download COCOA and enable exposure notification function on OS settings.  Entering this processing number in COCOA will allow you to register your positive test result.  If you are a close contact, please enter information such as physical condition from COCOA using the symptom input form, and you will be appropriately guided.  COCOA records close contact on Android and iOS devices by using Bluetooth and Exposure Notification API provided by Google/Apple.  Users tested COVID-19 positive, can choose to share the random codes that their devices have sent out.  When healthcare organization registers your positive test results to “The Health Center Real-time Information-sharing System on COVID-19” (known as HER-SYS) provided by MHLW,  a processing number is issued to you.  You can delete close contact history (14 days) anytime by deleting COCOA .  When other smartphones with COCOA receive the radio waves, these will be record in the smartphone.  If it was detected that within the people who came in contact with you there was a positive, you will be notified of the possibility of close contact and guided appropriately.  When you run COCOA, each smartphone generates a random code. 



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