I have enjoyed this game, even though it can be expensive. I value designers and their right to make money on their projects. Therefore, I always spend money in the games I play. However, you have taken it way too far. I emailed support and have not had a response, so here goes…
I upgraded the season pass for $10. I hit all 20 levels and had tons of prizes and suddenly they are gone. Even if the season is over, either leave the prizes for me to take OR next time I log on have them automatically added to my account.
The location screens have limited space and some items I had no idea where to put, but to steal them? This is like tons of money and tons of playing time and you thought this was acceptable?
Please return all items to my account or give me a refund for the money I have spent for the season pass. This is such poor behavior, and the fact that no one has answered me after the amount of money I have spent is simply pathetic.