Contact Merge Mystery Support

by Mempheesto

I have enjoyed this game, even though it can be expensive. I value designers and their right to make money on their projects. Therefore, I always spend money in the games I play. However, you have taken it way too far. I emailed support and have not had a response, so here goes…
I upgraded the season pass for $10. I hit all 20 levels and had tons of prizes and suddenly they are gone. Even if the season is over, either leave the prizes for me to take OR next time I log on have them automatically added to my account.

The location screens have limited space and some items I had no idea where to put, but to steal them? This is like tons of money and tons of playing time and you thought this was acceptable?

Please return all items to my account or give me a refund for the money I have spent for the season pass. This is such poor behavior, and the fact that no one has answered me after the amount of money I have spent is simply pathetic.

by Everythingbyevans

I downloaded this a while back and deleted it not remembering why so I gave it another shot and here it goes…

1. The energy has very limited ways to refill — 50 diamonds for the first 100 energy??! Almost all other games start with 10 for the first 100, the it cost 20, 40, 80, etc…
2. It’s a little hard to follow what I am merging for. I have to leave the game board to find out what I am merging. Totally kill the momentum.
3. Only 20 energy by watching the ads. I am not even going to comment on that

Bottom line is, I probably will delete the game again in the near future because that limited of energy is almost like an invitation to your player to delete your game. I love the story line and playing different tasks on different locations simultaneously, which makes the game very interesting. But that is just more reason to earn energy, rewards or watch ads that earn more than 20 energy…

by Ortthree

I’ve been playing this game for a little bit. The game mentioned that there was going to be an update and some items would get lost and I didn’t mind. The problem is that the quests in the game are still for where I was before the loss of items. I can’t make clothes or amphoras or vegetables so there’s no way to complete quests so I can’t level up. So I’m stuck unless I buy keys with diamonds. I wouldn’t have a problem if the loss of items was reimbursed with diamonds so I could get to where I was so I could do the quests. So yeah. Lil bit of a bummer.