Contact SMART Health Card Verifier Support

They recently updated their app to require location permission for a completely unnecessary reason - checking network connectivity - which can be addressed in much less invasive ways. And, unlike other privacy-sensitive verifier apps which save a trusted list of issuers to the device, this one sends the name of the person's hospital/issuer to an online service every time you scan a health card. (And due to this, it also can't function offline.) So, lazy app developers who prioritize easy development over privacy and quality. Not a good fit for anything that handles people's health data.

The app asks to scan my CDC vaccine card using the camera. It says to hold the camera steady and keep the card in the center of the frame. I did this perfectly with good lighting and the app was unable to take the picture/scan. The app creates a blue rectangle around the card as if it recognizes it, but it didn’t automatically take the picture. There was no manual override camera shutter button - perhaps it was below the fold off-screen and therefore inaccessible. I have an iPhone 6 - old yes, but it seems silly that this app wouldn’t work on the more basic tasks.

Redowloaded and restarted the app twice to ensure it actually downloaded correctly. After pressing the “Scan Card” option, it goes to my camera with no option to capture an image. I have come to the conclusion that it does not automatically scan after about 5 minutes with my card visible, no obstructions, and good lighting. I cannot even begin to start a real review of the overall process as I cannot get past the most pertinent and ONLY function of the app. Please fix this, thank you.