Contact Drip Shop Live Support

by Seller Support Is Trash

I am leaving a one star review because of the customer support that is put in place for sellers. The customer support team plays favorites with different streamers and those who have a longer history with Drip. The account manager, Alex is not helpful and is not professional. The account manager only had helped me with speaking to me about on boarding things, but then after was nowhere to be found until a warning was issued, but the warning that was issued was already too late and there was no chance to rebottle or defend. to be on this application and to start with a really high success rate only to have the company and application itself and to Remove me from the platform was devastating. I only asked that the seller Support review my appeal and allow me to come back onto the platform so that way I can develop a rich history with the company. Yes, there are mistakes that happened, but no one is perfect and we each should get an opportunity to make things right. The hostility and the neglection coming from Drip only shows that the application and the company itself does not value it sellers that are providing Drip itself with the business. It needs to succeed. Please reach out to me to my email that I have registered with. I have also sent my appeal and it has been greater than 30 days. Please reach back out to me.

by IzzyAzaelae

The livestream experience is good, the purchasing of goods is straightforward, and from what I can tell the community is fair. But the app itself is weak, you have no purchase protection and the user interface is limited to only sending a message to a seller and editing your profile/payment/address. The only thing you can do after placing an order is look at the Drip order number and when you tap on it, all you can do is send a message, you can’t report if something is wrong. There is no form of customer service if something were to happen between you and a seller, so you are at the mercy of the seller if they sent goods or not. So theoretically, you can apply to be a seller, post up all sorts of eye catching cards and packs, mark everything as shipped and just do nothing else. For now this app is built around trust between the community and I wouldn’t recommend it. Using chargeback or not, it’s not worth the hassle to go through that, until they add more basic features, just be wary for now.

by Berner Larry June

Best streaming app for buying cards. Some of the streamers are great people and I’ll miss watching their streams. Worst company/app at replying to people trying to stream. Going on 3 months of just getting the same email over and over saying “ Don't worry, we haven't forgot about you! Your application is safe with us.”-Monique at Drip. Like if you’re not going to let people stream just tell them or maybe even just not resending the same email. Don’t waste anyone’s time. Applied at another streaming app and it took 1 week to get accepted. Do yourself a favor and decide not to download this app if you’re trying to stream. I’ve spent more money on this app than I’d like to admit but it’s honestly a joke now. They’ve got new people streaming that are opening resealed booster boxes, they’re just getting rid of streamers that only stream now and then even though when they stream they’re doing great. Figure your sh¡t out -sincerely a previous customer.