Honestly, i’m not very satisfied with CamdenResidents. i’ve only been at this corporations apartment complex for under 6months, after using their ActiveBuilding app for paying rent and talking on the resident page i quickly found how frustrating it was to use their original ActiveBuilding app, and now CamdenResidents is essentially a carbon copy of the exact same mess...
I HATE logging in 5 times before ACTUALLY logging into my account, i have to click my complex, put my apartment email, then i get rerouted to their actual complex website, to put my email in this time & password, once i’m into that and put my password a in-app WEBPAGE just pops up and shows the login screen AGAIN, then reroutes me to the home page of CamdenResidents . Extremely annoying to have to go through, and adding Face ID & biometrics scanning makes the process EVEN longer if it’s stored in icloud keychain. what’s the point of having a mobile app when all you do is redirect it to an in-app mobile webpage version of CamdenResidents . pointless to so many people.
I wish they used their money correctly and would pay a developer who is able to make a login SSO or something that isn’t a pain to use.
Finally once getting into the actual app, you’re greeted with an extremely gracility / non-informative payment page, where the charges are just laid out all over the page instead in a structured in a way that the tenant can understand.
Furthermore. please get rid of the “pay in advance with fee of” it’s extremely annoying to see a bigger balance than what you owe when you go to check out, it would be better if the ‘Other’ option was instead a drop-down to give you the OPTION to pre-pay for further months if you would like. otherwise just show what you owe and that’s it.
finally, please make a better way to separate staff and tenants names, as well as message staff with concerns that they can flag or bring into a chat either the tenant with. or an option to externally email their management email if that’s viable.