Resident Experience Reviews

This forceful transition to an app that I would considered still in development is the latest display of managements lack of respect for its residents. ResidentExperience is never ending web of embedded links to other services that require you to also sign up for in order to make payments. That being said, you’re lucky if you can even load them half the time. Once in, you’ll be bombarded with never ending ads and aggressive marketing. Don’t want to get the credit card well just link your own card and authorize to share all your transaction detail with them, or do it directly with your linked bank account! It’s things like this that make your residents provide these negative responses to your property’s both as seen in ResidentExperience or your google reviews. Please listen to feedback.

Believe the reviews. I am so irritated with my complex for forcing us to use this platform; I’m seriously considering moving just because of this.

ResidentExperience feels more like a marketing ploy or scam credit card service than somewhere that I can simply pay my rent. Every month, I run into some frustration.

- The interface is spam first, functionality second. The opposite of user-friendly.
- I do not care about my points, especially when they will do nothing for me for another 2 years.
- App wouldn’t allow me to add my bank account to avoid the processing fee until I did so via my browser.

Essentially, everything ResidentExperience is actually meant for (paying rent, seeing pay history, comparing charges from month to month) is secondary. You have to fight to find/complete these things.

A marketing collab with the Beckham boy is not going to overcome these fundamental problems.

Don’t know why my apartment complex decided to switch to this. All I know is that it’s made things worse, now I have to give ResidentExperience my privacy just to be able to make a payment that I was able to do quite easily before but now I have to go in here and sign in and have to try to find the payment tab to be able to make payments and on top of it you have to pay a $10 dollar fee just to be able to pay your rent. This is so frustrating.

The previous app my community was using was SO user friendly to make a payment. ResidentExperience is beyond inconvenient for that purpose. It makes you sign in EVERY. SINGLE. TIME. I live with roommates and we all pay separately and I like to check and make sure everyone has made a payment so we all don’t get a late payment on our rental history. The maintenance and contact features are fine, but how tedious it is to get into the payment portal is why I’m leaving 1 star. PLEASE fix this.

There was literally nothing wrong with the previous payment method of just using the website. Sketchy quality app that gives me no confidence in the company and honestly makes me worried they will be an easy target to have information stolen. The whole service is built around you signing up for their Mastercard and if you don’t there’s a 9.99$ service fee to this company to pay your rent on top of the other service fees you’re already paying. Ridiculous and stupid.

Signing up, I have had to click through at least three different screens asking to use my personal data to sell me things I don’t want.

It’s sad that this is truly the only way to pay rent, and my rent is being monitized so that my apartment can sell my data to another company to sell me more things that I don’t want.

Literally all I want to do is pay rent and ask for maintenance requests - not give my information away at every second to advertisers. I’m really disappointed. No choice either.

I am horrified that we now have to use ResidentExperience to pay rent. Thankfully I’m tech savvy, but if you aren’t I can see it being a major problem.
Also, ResidentExperience tries to get your personal information from your bank account, and to sign up for a credit card. If you are not careful, you’ll end up signing up for a card and sharing your banking info beyond your account and routing number. There are also ads all over the place. I cannot believe how unprofessional this is when it involves residents’ money. I have never seen anything like this. Unbelievable.

Grammatical errors and residents don’t appreciate properties going to this which then adds additional increase of processing fees when paying rent. This is ridiculous. ResidentExperience doesn’t appear to have been tested in dev environment prior to going into production. When attempting to pay through resident portal in the browser and selecting “payments & rewards” nothing opens, yet we have to download this poorly created app in order to pay rent. I would’ve gave 0 stars, but it’s not an option. ResidentExperience is not building trust, but rather doing the complete opposite for residents/tenants that are being forced to use this. All property management that have onboarded ResidentExperience for rent payments clearly didn’t test this out themselves before making residents use this and it shows. Poor decision making.

This “app” if you can call it that is a poor excuse for one. Core functionality isn’t even built into it. Linking to external websites does not make this an app, especially because I can’t even link a payment method through ResidentExperience and also have to sign up for another service in order to pay my rent. Not sure why we moved from securecafe, which was much better and fully featured than this pathetic excuse for an app. I really hope the product manager for Resident experience reads this and decides to urge the engineers to idk actually build an app not a link farm. Pathetic

This is obviously a savings deal for the landlords. They probably pay little or nothing to have Bilt collect their monthly rents. But renters must consent to Bilt looking at all their credit card billings if they pay by card (with a 3% fee!) or at all their banking activity if they link to their bank account. They don’t just take the money, they harvest your personal information and resell it. It’s outrageous that a landlord should try to coerce tenants into giving up their financial data to a third party they have a new beneficial relationship with. Not going to do it.

For the past three months, I’ve had continuous issues with the Resident Experience app by Graystar. Whether I’m using the desktop version or ResidentExperience , I constantly run into problems trying to log in to pay my rent. It redirects me to different login pages, and even with the correct password, I get error after error. This makes paying my rent incredibly frustrating and time-consuming. A stable, reliable platform is essential for something as important as rent payments, and ResidentExperience falls short. Please fix these login issues!

The fact that they punish you with a $10 fee for not using their Bilt card is the most greedy thing I can imagine. ResidentExperience rejected my payment and then charged me double for my rent when it went through so now I have -$817 in my checking account. The previous system my apartment had was fine but I assume they entered some sort of partnership with this company so they can squeeze more money out of renters and mask it as a “credit building” program. No one needs rent to build their credit just let me pay what I owe and then leave me alone until the 1st every month.

Our apartment complex recently switched to this application. It is terrible, crashing or erroring out constantly. I honestly thought the email announcing the switch was a phishing attempt. The application links against other sites within the same app for almost any action, which is precisely what I would expect from a phishing attempt. When trying to pay, it links against some other application asking for financial details and to provide new and different credentials.

Given the state of the front end, I don’t trust that their backend won’t be hacked. I’m really not comfortable putting financial information into this thing.

As the titles states. I would just like to pay my rent. Not give my Information to multiple third parties that don’t matter. I don’t care about rewards or “amenities” that the Property gets discount codes from. I don’t mind a convenient way to access Maintenance Requests or Resident Bulletins. But that defeats the purpose if I can’t even see what my monthly dues will be or when I last paid my cycle. UI is basically just a Glorified Web Browser. It’s a decent idea that’s questionably executed by forcing residents to download and install ResidentExperience.

EDIT; THEY ARE NOW MAKING PAYMENT THROUGH A THIRD PARTY THAT CANT EVEN PROPERLY LINK YOUR ACCOUNT FOR AUTOMATIC PAYMENT. STOP USING A WEB BROSWER DISGUISED AS AN APP. THIS IS INFURIATING

The moment that you click the payment access you are brought to a page essentially begging you to sign up for a “new Mastercard” just to make payments. The only way to add payment methods is to access your account details, you can NOT use Stripe to connect as the developers didn’t account for basic workflow (Software dev myself so..) consistent crashes on new hardware, and all the lack of security which comes with most apps. Likewise the forced switch requires you to pickup this new credit card to earn rewards which can “lower your rent”, but in no world is there ever a good reason to use a CC for rent. The entire process is a huge grey (not pun intended) legal area which seems to be normal for Greystar.

As a leaser of a grey star property, I was sent an email stating the online resident portal features would be moved to ResidentExperience for convenience. This includes maintenance requests, community posts, and most importantly rent payment. All of this was moved over for ease of use and access but after using ResidentExperience I can confirm it was a total waste. Rent payment redirects you to login from an in app web tab to pay. The same way you’d pay online. Not everything needs an app and this proves it.

ResidentExperience could use some tweaks, but overall I’m glad I’m able to earn points on my rent payments. Other reviews have said you have to sign up for the credit card or pay fees for submitting rent payments, but that hasn’t been my experience paying with my bank account. The pros with Bilt & Greystar outweigh the cons for sure. Some people just like to complain.

Thrilled with the transition to ResidentExperience and the new rewards program. I signed up - pretty cool! Not sure where the $10 fee others are mentioning is coming from - I think when you pay with debit cards, which wasn’t free prior to this transition. ResidentExperience is easy to navigate for payments and also checking upcoming events or notices from my building - it’s a little slow sometimes but overall great!

I was skeptical at first but not no to Greystar’s new rewards program. I’ve been able to trade New York winters for sunny Miami twice in the last few months using Bilt points. I’ve also been draining all of my open carts on the 1st of the month to get double the points. I’ve never been so excited to pay rent!

I couldn't be happier with this rewards program! Earning points on my rent payments has been a game-changer for me. It's such a simple and convenient way to get rewarded for something I have to do anyway. The points accumulate quickly, and the redemption options are fantastic.