🏷️ About: Go2 works like a minibus that comes when you want, where you want - book rides in seconds, get picked up steps from your door, and access the Muskegon metro area without needing a car. What we’re about: SHARED.
We Investigate the app owner's website (Matsbus.com), verify their legitimacy, and uncover hidden scams and complaints.
I have been using the this app app successfully for awhile now, lately it’s been charging me for rides I never got. There have been many complaints about Go2 regarding a wide variety of issues. No one from the company has addressed them. Today, I was again charged for a ride I never got. Tried to buy ride credits because Go2 glitched out and couldn’t read either of my credit cards, both had way more than enough to cover my ride this morning. I was unable to refunded for the credits I bought but did not use. I also had a problem with my ride credits prior to this. I was charged even though I had credits and never actually got the credits used. Do no not use. Do not recommend. I’d rather pay more to have it done right than to have it done wrong and have nothing to show for it. As bad as the local cab company is pay more, wait and take the cab. Heck, take a bus, take a Uber but do not take a this app. I requested a delete my account and got ride of Go2 . Save yourself time, trouble and money.
They cancel rides at their discretion with no notice.
Claim no drivers but yet you see one in the exact area picking up that was needed.
Always try and drop off at the wrong location even tho it’s all set in advanced.
They need major overhaul and to fire who ever runs it
You can hardly book a ride ever on Go2 , and drivers are absurd one time a driver wouldn’t even come to my pickup spot! I called multiple times and got no answer later my ride was canceled. I have a hard time getting rides!
It was reliable for getting to work for a few months, most of the drivers are friendly and personable. As it began to hit wintry months, I kept getting booted to the back of the queue when the driver got nearby. 200+ min wait times are obscene for somebody who had been waiting 45 mins already.
Y’all should stop letting just anybody with a license drive. Half these people are inconsiderate(make me walk far with a baby in car seat), rude and drive Crazy!!! It’s my only option right now but I can’t wait until I no longer need these services. I have met a couple people that were pleasant but I can’t get jiggy with this
It’s very useful as a last resort, but nothing much more than that. It is unreliable. The system is terribly flawed. Customer support does not seem willing to improve it either after multiple complaints.
Grateful for transportation for my husband who does not drive.
Darrell was excellent. Made a stressful day of worrying about a ride home from work into a smooth ride. Thanks Darrell!! I appreciate you!!
Thank goodness for this ride sharing app for Muskegon residents who need help commuting nearby Muskegon. 10/10!
Great Service
1st time rider and so “HAPPY”! Thank u for a great driver.
Go2 by MATS does not appear safe based on available data.
JustUseApp Safety Score for Go2 is 0.3/100.
This assessment is based on our NLP analysis of 456 user reviews.
Combined with the app store average rating of 4.8/5.
Go2 by MATS does not appear legitimate based on our analysis.
Our NLP models processed user feedback to estimate legitimacy. JustUseApp Legitimacy Score for Go2 is 17.1/100 .
This conclusion is based on analysis of 456 user reviews.
Go2 works like a minibus that comes when you want, where you want - book rides in seconds, get picked up steps from your door, and access the Muskegon metro area without needing a car.
This means you’re getting the convenience and comfort of a private ride with the efficiency, speed, and affordability of a public one.
Sharing rides reduces the number of vehicles on the roads, bringing down congestion and CO2 emissions.
With a couple of taps, you get to do your part to make your city a little bit greener and cleaner, every time you ride.
Our tech matches people headed in the same direction.
