IHSS EVV Status

Last Updated on 2024-11-25 by Office of Systems and Integration - CMIPS

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Common IHSS EVV Problems & Solutions. Troubleshooting Guide

Table of Contents:

To resolve IHSS EVV network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Force Stop the IHSS EVV App
1. On android, goto Settings » IHSS EVV » click [Force Stop]

Clear IHSS EVV App Cache and Data:
1. On android, goto Settings » Apps » IHSS EVV » Storage » click [Clear Data] option. This clears both data and cache.
2. restart IHSS EVV.

On android, goto Settings » Apps or Manage Apps tab.
Click IHSS EVV » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto IHSS EVV » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch IHSS EVV

E-Mail: udwapp@udwa.org

Website: 🌍 Visit IHSS Help Website

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Developer: United Domestic Workers

Feb 15, 2025, 11:23 PM
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