Contact Bojangles Restaurant Support

I just get the could not load shopping basket error over and over (with an unhelpful “try again” button) with no explanation what’s wrong. After I try again, if it still fails, I need more info, not an infinite loop. When it used to work, bizarrely, the checkin feature IS IN YOUR EMAIL, not in the app. I sat for a while in the pick-up spot before finally checking email. Even then, after checking in via the emailed link, it took longer for someone to come out and check that I was an online order (not to give me food; just to see if I ordered online) than it took for two other cars to order and get food from the drive-in. Not a well-oiled machine… yet?

There is nothing positive I can say about the UX of this app. It’s clunky, unintuitive, and virtually useless. (Caveat - specifically for my immediate geographic region). First off, why can’t I see a food menu from the home page? Second, the only option to order is pick up or delivery. Pick up should not be An option if none of the thirty stores around me offer pickup. It’s a waste of my time. There is too much delay in jumping from one menu to another. Why can’t I pay in the app? Monetize the app. Also, the bottom menus are extremely poor. Lastly, put a menu button on the screen to allow for self navigation through the app.

I was happy to see an app for Bojangles since I have gotten used to ordering and picking up upon arrival. I downloaded the app and thought I would try it out while sitting I. The the parking lot of the restaurant (Donelson Pike Nashville TN). I registered and pressed the the “start an order” and when it asked for location, I typed in Nashville, and an error appeared. I switched to Curbside and it told me that Curbside was not available at this location and would I like to in store. I said yes and again got an error saying there were no stores at my location. The LOGIC LOOP OF DEATH!