This company is trash. They don’t have any idea what they’re actually doing. I had a shoulder injury that needed surgery. My doctor offered me an appointment a few weeks out. this app though, kept pushing their surgery care service. Said they’d cover everything. I was already dreading the surgery bill, so that sounded great. But then they just dragged their feet getting me an appointment, and following up. Meanwhile, my injury was getting worse and worse. After weeks and weeks of nothing, I asked for news, and they said they were still waiting to hear back from a surgeon. I called the surgeon’s office myself, and heard back in a couple of hours.
In the end, I had to schedule my own appointment, and pay out of pocket. This service is totally useless at best, and actively detrimental at worst.