Citizens Bank & Trust FL Reviews

Citizens Bank Trust FL Reviews

Published by on 2026-01-24

🏷️ About: Citizens Bank & Trust FL is your personal financial advocate that gives you the ability to aggregate all of your financial accounts, including accounts from other banks and credit unions, into a single view. It's fast, secure and makes life easier by empowering you with the tools you need to manage your finances.


       


Is Citizens Bank Trust FL Safe to Use?

We Investigate the app owner's website (Citizens-bank.com), verify their legitimacy, and uncover hidden scams and complaints.


Overall Customer Experience 😎


🤬 Negative experience
61.1%

😎 Positive experience
38.9%

🫥 Neutral
0.0%

~ from Justuseapp.com NLP analysis of 2,148 combined software reviews.

Is Citizens Bank Trust FL Safe?
Citizens Bank & Trust FL appears generally safe, but use with caution.
38.9/100

  Safety Analysis »»

Is Citizens Bank Trust FL Legit?
Citizens Bank & Trust FL appears legitimate, though exercise caution.
38.9/100



Read 16 Customer Service Reviews 😠💢

4.8 out of 5
Change

When I paid my bills before are used to get a set of numbers or letters to confirm my payment. I have lost that ability. I was used to your way do not like this new way. I find myself Lost. I am even heaven trouble sending this message it asked for a nickname I give it several on it still reject me why are you making things so hard

Password Problems

Every time I try to sign in, it says my password is wrong, even though I know it was 100% correct. I try to reset my password and it doesn’t allow me to. It’s so frustrating….

No way to pay account online

Difficult to navigate unable to determine where to pay bill

New app

I know that a lot of work went in to creating this new app, but I think not a lot of thought! I can’t categorize each expenditure anymore and, for me, it is difficult to navigate.

👎

CitizensBankTrustFL let me starve because of service updates

Problems

It does not work for me

iPhone 7plus

Not working on my iPhone 7

Unable to use iPad

I have a small checking account there and wanted to create an external transfer bank to link with and want to set up a bill pay. Cannot use my iPad to do this. I am told on CitizensBankTrustFL I must have a desktop computer or a laptop, of which I have neither.
No other bank I deal with has this restriction. Seems odd.

Statements

It seems I can’t print our Dix Electric Inc statements it keeps doing my personal one? What am I doing wrong?
I’ve opened it in Dix Electric hit statement and it only brings up my personal one?

Waiting

I am a new customer at Citizen Bank and everything has been going along great except one thing, we were doing a bunch of transactions and the next thing I know the person who I was working with went away on vacation and I did not want to start all over again discussing all of these things with someone else so i’m waiting until they come back to complete the things that needed to be done in reference to the accounts that I have open.

Easy online banking

I’ve enjoyed dealing with this bank. Everything makes perfectly good sense. Thank you for the great treatment. I appreciate it.

Online Banking

Would be nice to see the whole address to be printed on bill payment for accuracy.

Easy to access, Easy to use

CitizensBankTrustFL is easy to navigate. The quick pin sign in is the best.

great app

I love how easy I can access my banking info!!!

Best bank ever

Been with Citizens since the 1980s. Friendly and efficient staff.

Deposit

Simple and quick



Is Citizens Bank Trust FL Safe? 🙏

Citizens Bank & Trust FL appears generally safe, but use with caution. JustUseApp Safety Score for Citizens Bank Trust FL is 38.9/100.
This assessment is based on our NLP analysis of 2,148 user reviews. Combined with the app store average rating of 4.8/5.

Safety Analysis

89.1% of users say app is safe 👍
89.1%

7.8% of users have some concerns ⚠️
7.8%

3% of users say app is risky 🚨
3%


Is Citizens Bank Trust FL Legit? 💯

Citizens Bank & Trust FL appears legitimate, though exercise caution. Our NLP models processed user feedback to estimate legitimacy. JustUseApp Legitimacy Score for Citizens Bank Trust FL is 38.9/100 .
This conclusion is based on analysis of 2,148 user reviews.

🔏 Privacy & Data Safety

Citizens Bank Trust FL collected the following data from you:

  • Data Linked to You:
    • Financial Info
    • Contact Info
    • Contacts
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
  • Data Not Linked to You:
    • Location



How was your experience with Citizens Bank & Trust FL? Post a Review




Features

If you currently use our Internet Banking, simply download the app, launch it, and login with the same Internet Banking credentials.To use the Citizens Bank & Trust FL app, you must be enrolled as a Citizens Bank & Trust FL digital banking user.

Citizens Bank & Trust FL is your personal financial advocate that gives you the ability to aggregate all of your financial accounts, including accounts from other banks and credit unions, into a single view.

To use the Citizens Bank & Trust FL app, you must be enrolled as a Citizens Bank & Trust FL digital banking user.

If you currently use our Internet Banking, simply download the app, launch it, and login with the same Internet Banking credentials.

Secure your account with a 4-digit passcode and fingerprint or face reader on supported devices.

  Contact Support
Developer:
Citizens Bank and Trust

Contact e-Mail:

Website: