Contact RVshare Support

by Still Waiting For My $$…

The owner contacted us the day before our reservation and stated the camper we reserved was having water issues. They stated we could have a different unit, but it was heavier. Our tow vehicle could not handle the weight of the alternate camper. I asked the owner how we proceed and they that they would cancel the reservation and we would receive a full refund. I messaged daily to see when the reservation would be canceled and the owner did not respond for days. I reached out to Rv share directly and was told the owner had to initiate the cancellation and I needed to keep trying to communicate with the owner. I continued to message the owner and received a response that they had reached out to RV share and cancelled the reservation. When I still hadn’t received any sort of confirmation I called RV Share again and was told the owner had not requested a cancellation and I was to continue to communicate to the owner and wait for them to cancel. In the meantime, someone has over $1100 of mine and I have nothing to show for it!! I’m supposed to receive a call from a manager today, but I’m not holding my breath. Terrible customer service and protection for the renter!

by Jenn M. California

I am an RV owner who has been through a very bad experience through RV share. My RV was rented for 6 weeks. A week into the reservation a warranty covered emissions valve caused the RV to break down and need repair. The RV was in Nebraska and we are in California. RV share’s insurance covers towing for maintenance issues, phew!, but only up to 200 miles. Their quote for getting it back to California was $20k. Our other option is to leave the RV in Omaha until the part is available..for 6-12mos. Not only do we not have options for getting our RV back, we are also expected to reimburse the renters for the time they weren’t able to use the RV. RV share actually encouraged us not to refund the renters, as we weren’t required to do so. We couldn’t do that to them, as they had to rent another RV to complete their trip. Stuck RV, broke, and RV share unwilling to help. Please use Outdoorsy or another service. RV share take 25% of every booking and they provide no support. Very sad and very disappointed with you, RV Share!

by Brooke6365

Beware of this website and the fine print when you do rent. Unless you fill out a departure form that we weren’t aware of, you won’t get a refund for literally anything. We had our trailer show up with the gray water tank full, wasn’t cleaned, almost all amnesties were broken. The owner had his friend drop it off who never did a walk through with us and told us everything was fine. We trusted that because I didn’t think this would ever happen, but boy did we learn our lesson. I let the owner know as soon as the trailer was dropped off to us and we did actually do a thorough walk through ourselves. I documented literally everything, with time stamps and took videos. Then after the owner took some accountability, he turned around and tried to blame us and told us we were scamming him. How this app handles business and treats renters is disgraceful. Please do your self a favor and look into different apps to rent from!!!